I was charged a $200 fee for smoking in my room when I DON'T SMOKE! I talked to 2 ladies that worked at the hotel. The first lady said ashes where found in the bathroom and they had no pictures. 3 hours later I spoke to the manager and she magically had pictures and the ashes where in the window seal. I know I don't smoke but they don't know where the ashes where at. I have filled a complaint and tried to send emails to the CEO but I am getting no responses back. I feel this hotel is trying to charge for issues that I know didn't occur. The manager was not willing to work with me on this at all, she just said I was charged and there wasn't anything else she could do. I stay in hotels about 2 or 3 days every week and this was the most dissappointed I have ever been with a hotel.
- Holiday Inn Northville
- Northville Holiday Inn
