We stayed in Fleur de Sol in July 2010 a three star establishment. Bed and Breakfast cost €165.00 per night for two people. The bedroom, while small, was adequate but the garden/pool view was from a window, which you had to stand close to see outside. The exterior of the hotel was well maintained as was the swimming pool and surrounding area. Reception staff were conversant in English and were professional. We were offered dinner for two on our first evening for an extra €35.00 for both my wife and I which we accepted. We did not commit ourselves to a second night.
We hadn’t eaten anything at all since 3.00 pm and were looking forward to dinner booked for 7.30 pm. Service was very slow and several people who arrived after us were served dinner before us. We had to ask for our starters to be served and again the same happened for our main course. Dinner took two and a half hours to be served and eaten. My wife and I had different starters but the same main courses and desserts. The meal itself seemed fine but unappealing. We went for a short drive immediately after dinner and by 10.45 pm I found myself feeling unwell and we headed back to the hotel. I repeatedly had to go to the bathroom and shortly after, my wife experienced the same symptoms. We both had a very restless night with both of us repeatedly going back and forth to the bathroom for most of the night. Feeling a little better the next morning we went for a light breakfast. The breakfast spread was quite good. After breakfast, now with some food in our stomachs, the problems restarted. My wife had to go to bed and was unable to get up until late afternoon while I stayed close to a bathroom. We complained about our after dinner problems to the manager and he was most apologetic. We informed him that we now had no option but to stay for a second night as we were too unwell to move on. We also told him that we wouldn’t be eating dinner in the hotel that night.
The following morning, when we went to check out, I mentioned to the receptionist that I was surprised to see that we were being charged the €35.00 for dinner on our first evening. I explained that we had been very unwell afterwards and the only food that we had eaten in the seven and three quarter hours before I felt unwell was the food we had eaten at dinner in their hotel. She said that their kitchens were clean and she proceeded to process my credit card. I said that I would like to speak to the manager. His apologetic stance the previous day had now completely gone. He spoke excellent English and said that the fact that we were feeling unwell was our problem and not his hotel’s. No one but ourselves had reported ill; their kitchens were spotless etc. etc. When I asked him for the name and address of the local health authority to where I could submit a complaint he became very, very angry. He refused to give it to me, threw pages around and very noisily pulled his moneybox out of a drawer. He was arrogant and bad mannered and I explained to him that I didn’t need the €35.00 and that if he was going to make such a commotion that he could keep it. As I left, he said sarcastically “ You have a really good day”
Overall, the location is acceptable. It's within walking distance of the shops and restaurants. The rooms were satisfactory but nothing remarkable. We are absolutely convinced that our sickness was down to what we had eaten at dinner but the manner which the manager treated us was so poor that we couldn't regard the service as other than appalling and value for money poor. An hotel worth avoiding and if you do stay it is best that you don’t have to deal with this unprofessional, bad tempered manager.
