“Overpriced, isolated, poorly managed establishment. Never again.”
On arriving in the late afternoon as, as is the case with most tourists visiting the Loire.. We were tired, hungry and looking forward to checking in to the Henri II suite we had booked months in advance. Having flown literally halfway around the world from Japan we had taken the extra care of reconfirming our booking with them three times before flying to France and were hence shocked at what transpired next. The owner/host, a calculating individual with a high opinion of his establishment informed us that he could not locate our booking in his reservation log and when we pointed out our booking date in the very same log, which had been conveniently whited-out, he shamefacedly made some excuse about a bookkeeping error. We took his assertion at face value but were to later have it repudiated when we encountered the couple that had taken the room in our stead and in the course of casual conversation explained situation. Their change in attitude from the usual "tourists-to-tourists camaraderie" to tight lipped skittishness and failure to meet our gaze spoke volumes.
The Host offered to put us up in an "alternate" room the so called “romantic suite” a dusty, musty low roofed affair in or close to the structure’s attic it was already dark at this point so we agreed to stay on despite the disappointment of not getting the suite we had booked. Imagine our chagrin when we discovered that the faucets dripped and the shower was stopped up and flooded when you used it (explaining that musty odour). Finally on the morning of our departure the host had the temerity to charge us the cost of our original booking to the vastly superior Henri II suite, very bad form, I am probably going to the trouble of writing this review due to the disregard reflected in that final act of greed, one only has four cheeks to turn and by this time he had slapped all four, through dishonesty, deceit, disregard and finally avarice.
Comments on the Castle itself:
The obscenely tight spiral stair cases were a hazard in fact a middle aged guest we met had slipped hurt her back after falling on one of them and had had to extend her stay and was pain medicated as her mobility was severely impaired when we met her.
When we visited the decor of the lived-in rooms was nothing to write home about the antiques on display were a mixed bag, a few looked authentic and interesting while other were tacky knickknacks and out of place, the walking rose garden was poorly kept up and the castles exterior, while nice for a photo backdrop for weddings and such was not really very nice to look at up close if one has the time, which unfortunately you will discover you will have lots of. Add to this the sheer isolation of the place and you soon realize that after 1hour of walking round the place that that a nice long trip to nearby Vouvray and its very nice restaurants is just what the doctor ordered.
I will add that we discovered the exquisite wines of the Vouvray region that way and it almost made up for the distasteful experience that was our stay at Chateau de Jallanges.
My suggestion to anyone planning on ignoring this review and booking a stay at this lacklustre castle is, arrive in the early afternoon and offer to pay upfront and in cash but only after seeing the rooms yourself some of them are beautiful, especially the Henri II suite.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC