Very unsafe, we got in late and had no where else to go, we came in to stay for Michigan adventure, I was met by Local Police early am next day and told, " You rnot from around here, if you have a permit and a legal Gun, carry it, a Person was shot 2 weeks ago, 2 blocks over, Brian night guy was helpful he told us what areas were off limits for safety which was everything except the inside of our room at night. No vending, No Ice, Staff went into rooms after being told not to, This Place is very unsafe for families, bottom line stay in Grand Haven or closer to Michigan Adventure.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 November 2011
We sincerely apologize for the experience you had when you stayed with us. We have changed management and are currenlty renovating the hotel to meet the standards that guests have come to expect in a Red Roof Inn. Part of improving hotel policy and procedures involves the proper training of staff. A good hotel needs ALL staff to work together to make all aspects of a guest's stay comfortable and pleasant. We hope that you will try our hotel when the renovations are complete. If you would like, upon check in, please identify that you had problems during a previous stay. We will make every attempt to change your impression of our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC