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Red Roof Inn & Suites Muskegon Heights – reviews, photos

2.0 of 5
150 Seaway Drive, Muskegon Heights, MI 49444 (Formerly Quality Inn & Suites)
Hotel amenities
Red Roof Inn & Suites Muskegon Heights
Red Roof Inn & Suites Muskegon Heights
Red Roof Inn & Suites Muskegon Heights
Red Roof Inn & Suites Muskegon Heights
Red Roof Inn & Suites Muskegon Heights
3.0 of 5 stars 26 Reviews
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26 reviews from our community

    Trip type
Traveller rating
    4
    7
    3
    4
    8
Date Rating
Muskegon, Michigan
1 review
1 helpful vote 1 helpful vote
“Fun Wedding”
4 of 5 stars Reviewed 17 November 2011
1
person found this review helpful

My friends held a small wedding here at Red Roof. It was pretty fun! we had our rooms all together & were able to dress up & get everything ready for the wedding reception together. The banquent room was nice sized & up front by the pool, so the party was connected even if we were swimming. The next day breakfast was simple, but nice. couldn't complain.

Room Tip: Tell staff to put your rooms together
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  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Rob J about Red Roof Inn & Suites Muskegon Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
attmassey, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review
27 November 2011
Thank you for your positive review of our hotel. We enjoyed having a wedding at the hotel and we hope you choose to stay with Red Roof Inn of Muskegon again. We appreciate that you worked with us during our renovation process. We are excited to see the fresh paint, new flat screen TV's, new carpet and other changes which are currently taking place. We are adding to our continental breakfast choices which we are sure guests will enjoy. Please let us know if we can be of further service to you.
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Crystal Lake, Illinois
1 review
2 helpful votes 2 helpful votes
“Very disappointed”
1 of 5 stars Reviewed 15 August 2011
2
people found this review helpful

We traveled to Muskegon with our 3 dogs, stayed at red roof inn because of its pet friendly status. Aside from the drinking parties going on, the running in the halls all night, people passed out in the hall, my dogs came home infested with fleas. To date, I have spent over $300.00 to remove the fleas from my dogs, car and home. Although we all enjoyed the dunes and the beaches, the aftermath has been a nightmare. If a hotel is going to label itself pet friendly, it should also be pet safe.

Stayed July 2011, travelled with friends
Was this review helpful? Yes
Ask zoeymarie91008 about Red Roof Inn & Suites Muskegon Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
attmassey, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review
27 November 2011
Red Roof Inn is a pet friendly hotel and welcomes pets who accompany their owners. Management recognizes how important pets are to many people and our hotel offers an opportunity for owners to travel with their pets. We are very aware of the pet issues that could arise and we take consistent steps to assure that all rooms occupied by pets and owners are appropriately cleaned and disinfected after every stay. It is unfortunate that your pet had flees however; we do not believe the flea problem came from our hotel. This guests review also included that they enjoyed the beaches and other attractions during their stay. It would be feasible to ascertain that the fleas may have originated from another location.
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46703
Top Contributor
50 reviews 50 reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
“Perfect Place to Stay With Your Dog”
4 of 5 stars Reviewed 3 August 2011

I stayed in the jacuzzi suite and it came with a couch and king size bed. The jacuzzi is in the room with the bed. This hotel is not perfect and could use some minor repairs (things need painted, drywall in hallway needs repaired, and the tv remote didn't work). Overall the room met our needs and I was able to bring my dog that most hotels would not accomodate because of his size. The breakfast in the morning offered many different choices and the front desk staff was very pleasant. I will stay here again if I travel with my dog. If you are in the area with your dog check out Norman Kruse Park. It is a mile or so of beach where dogs are allowed to run around off leash. It is right next to the lighthouse beach in Muskegon.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask chelseasly about Red Roof Inn & Suites Muskegon Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
attmassey, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review
27 November 2011
Red Roof Inn management would like to thank you for your positive review. We wanted to add that this Red Roof Inn is undergoing a detailed renovation. This renovation is designed to bring new and fresh changes to the hotel which will be completed in early 2012. We have scheduled the renovation to affect guests as little as possible. If any part of the renovation affects your stay with us, please let us know and we will work with you to make your stay pleasant and comfortable.
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Rochester, Michigan
Senior Contributor
26 reviews 26 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Ok, but there's a lot better out there”
2 of 5 stars Reviewed 25 July 2011

It is in a very seedy part of town and the clientele is a little questionable. That being said, the staff is very friendly. The rooms were OK (definately better than the hotel across the street). If you are just stopping for a night (like we were), it is adequate and the price was right. would not stay here for any extended period or time I would have to unpack my suitcase.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask traveler201047 about Red Roof Inn & Suites Muskegon Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyandotte
1 review
3 helpful votes 3 helpful votes
“THIS PLACE SUCKED”
1 of 5 stars Reviewed 20 July 2011
3
people found this review helpful

Very unsafe, we got in late and had no where else to go, we came in to stay for Michigan adventure, I was met by Local Police early am next day and told, " You rnot from around here, if you have a permit and a legal Gun, carry it, a Person was shot 2 weeks ago, 2 blocks over, Brian night guy was helpful he told us what areas were off limits for safety which was everything except the inside of our room at night. No vending, No Ice, Staff went into rooms after being told not to, This Place is very unsafe for families, bottom line stay in Grand Haven or closer to Michigan Adventure.

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask rmal1200 about Red Roof Inn & Suites Muskegon Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
attmassey, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review
27 November 2011
We sincerely apologize for the experience you had when you stayed with us. We have changed management and are currenlty renovating the hotel to meet the standards that guests have come to expect in a Red Roof Inn. Part of improving hotel policy and procedures involves the proper training of staff. A good hotel needs ALL staff to work together to make all aspects of a guest's stay comfortable and pleasant. We hope that you will try our hotel when the renovations are complete. If you would like, upon check in, please identify that you had problems during a previous stay. We will make every attempt to change your impression of our hotel.
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Additional Information about Red Roof Inn & Suites Muskegon Heights

150 Seaway Drive, Muskegon Heights, MI 49444 (Formerly Quality Inn & Suites)
Price range (per night):* INR3,678 - 4,403

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