Good quality at good prices. Decent breakfast, Subway right next door if it doesn't suit your appetite. Nice rooms, great service. Will definitely stay again if/when in the area again.

front hotel checkin was Caitlin. she was curt, not friendly, lied to us and not helpful. first, after we asked for a refridge for surgical reasons, she replied.."nope, none available." no apologies, nothing..then she gave us a room at the opposite end of the hotel from the elevator.. we went back and explained softly and kindly that I just had surgery and need something closer to the elevator, and asked if all the rooms had the bathroom sinks outside of the bathrooms in the main rooms...she replied, "yes, they do". The second room was still half way down the hall from elevator, but guess what? this time, the bathroom had the sink inside the bathroom! she lied about that. We noticed the toilet was cracked and rocked when sat upon, we tried to turn the tv on, and nothing worked, we called down to customer service, and she told us that someone would come look at it....after 1/2 hour, we had had enough of everything going wrong here...we could of put up with the room and the minor flaws..(the TV was old school type and color was greenish), but the lack of customer service and caring, made us decide to leave and go somewhere else for the three days we had booked. When we went down to cancel our reservation there, miss Caitlin just looked at us and said.."so what is wrong with your room?" she never offered apology for anything, nor did she care that we were leaving.. It's service like this that makes us not return. We had been loyal to this hotel for years, but now, will not go back. If they dont care about return customers, then we dont give them our service and money.

I have stayed here several times for business and the hotel is very well kept. Rooms and corridors are clean, and front desk clerks are friendly. The breakfast is adequate and there are plenty of restaurants around.

The only issue I have had is that every time I ask for a room on the first floor and near the exit, I have heard the exact same response, "Sorry, I didn't see your request until after I had you booked into a room". I have been on the 3rd floor every time. There is a elevator, and this is minor. I would certainly recommend this hotel to business and pleasure travelers alike.

We had a fine stay at a reasonable price. Room was clean, staff was helpful. Great location directly across the street from the athletic facilities at Central Michigan University.