We booked two rooms at the Best Western for a one night stay for a post-Christmas shopping trip.
Check-in was delayed as there was some confusion on the hotel's part. We had planned on using credits on a travel card to pay for the rooms. When the reservations were made through the travel card company, we were told that everything was in order and we needed to show the card with the credits upon check-in.
However, the travel card company did not mention this to Best Western so this caused confusion and extra paperwork. This was a miscommunication between the travel card company and hotel which was not our fault but the clerk checking us in implied that it was and his attitude was not appreciated. Also need to mention that in the middle of dealing with the check-in issue, the clerk started talking about us in a foreign language to his buddy and we were standing right there.
Once everything was sorted, we were assigned 2 adjoining rooms with 2 double beds on the second floor. The rooms were a good size and we liked that each room had a small bar fridge and microwave.
A continental breakfast was provided free of charge and it included warm waffles, cereals, yoghurt, toast/bagles, pastries, coffee/team and juice. It wasn't a huge spread but it was nice to a little something before we hit the road.
We eyed the indoor pool but did not have a chance to use it.
Location of the Best Western was very close to the Oakland Mall and it's about a 15-20 min. drive to Great Lakes Crossing.
Upon check-out, we had to request for a copy of our bill twice. The same employee who checked us in was reluctant to give us a copy on the first request and only did so at the pressing of a second request.
Overall, we had a decent stay at the Best Western but front counter staff could use an upgrade on customer service.
- Madison Heights Best Western
- Best Western Madison Heights
