It's always a challenge to book a hotel room. There are times when your experience doesn't match up with that of others. We absolutely needed a location to stay. Despite a number of less-than-positive reviews, we booked a room at this location anyway. The desk staff was superb. But the room was borderline awful. Bedding was old and faded -- it looked dirty but wasn't. Beds were low to the floor. Both beds had sagging mattresses, and the metal frames could easily be felt through the sheets. We didn't get a good night's sleep. The wireless was awful; the strength was so low that we couldn't log in. It took us about an hour to get the problem corrected. (My husband eventually logged in to the wireless offered by a nearby hotel; that was the only one he could get into for awhile.) The desk clerk gave us the number of a help desk, which was minimally helpful. And the desk clerk re-set all routers, which allowed us to use very slow wifi service. Cable offerings were minimal -- much less than should have been available for what we were charged for our 1-night stay. The continental breakfast seemed more impressive to staff than to anyone staying at this Best Western location. There was very little food set out, and it didn't look appetizing. (I might have worked to have a hard boiled egg, but there was no salt and pepper on the cramped counter.) We were able to unload/load our car by going out a patio door to our first-floor room. (We asked for a first-floor room.) But we didn't feel particularly safe when we saw the frame of the patio door was breaking away from the wall. It was good to be able to engage a metal bar to help secure the door, as we didn't fully trust the door lock. It was difficult to believe the hotel was part of the Best Western chain, given the poor condition of bedding in the room, the rip in the carpeting of the room, the small number of cable stations available, etc. Most disappointing -- the condition of the room did not match the level of service we received from the desk clerk. The room charge was far too high given the condition of the room.

My daughter and I stayed at this Best Western during our trip to the Detroit Zoo. When we got to Detroit, it was pouring rain and the hotel staff let us check in really early. I was thankful for the hotel's indoor pool. We spent a lot of time there... it was clean, the water was comfortable (not cold). The arcade that is advertised on the hotel's website is really just 4 arcade-style video games off the pool area, so not what I was expecting. The fitness center was nice and in working order. The hotel is decent, mostly clean. There was some dust around the tv on the tv stand, but otherwise it was clean. The bed (we had a king room) sagged in the middle, but was comforable. I loved that the room came with a fridge and a microwave... My daughter got a kick out of that... lol. There's a mall, plenty of restaurants, a CVS Pharmacy, and a Meijer supermarket nearby. Thankfully, the next day the weather cooperated and we went to the zoo :) Even though this hotel is far from five-star standards, I'd stay here again.. and probably will the next time we venture to this side of the state to visit the zoo.

Hotel was wonderful, very friendly staff, great breakfast area. Will definetly stay there again when I'm in the area!

The rooms, and parts of the hotel, were recently renovated as told by the lady at the front desk. The staff was very friendly and helpful. they gave me and my wife direction to where I needed to be. We were in the Madison Heights for a shopping experience since both Oakland Mall and The Somerset collection were close by. There was a variety of fast food experiences near the Hotel The rooms were actually quite nice. I liked the staff the best. I didn't like that the hotel was hidden and secluded in the back. The rate was lower than most.