My family and I recently stayed here due to the hotel we had reservations with had lost them. It turned out to be a very good thing. We were able to get a room very quickly, the staff let me see the room before we booked it which was very nice. Later in the evening we went to the breakfast area for a snack, (which they always have fresh fruit and coffee/tea available) my son wanted cereal, we went and asked the staff about milk whichi they went and got for us saying that she understood, her kids liked snacks late in the day as well. Everything that we needed they got for us with a posititve attitude. When I asked for extra towels and offered to come get them they brought them to me along with an extra blanket. Our last night there was cool and I wanted a hot chocolate, we went to the office and because a group had reserved the Breakfast house, the staff went and got me the hot chocolate. I cannot say enough good things about this hotel! Would stay again based on this experience!!
P.S. There was also a lot of bikers there during our stay, even that seemed like a bonus as they were all very friendly and respected others.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 September 2011
I am so happy to hear that my staff was so helpful for you. Customer service is one of our top priorities here and we strive to make everybody feel like family here. I hope we accomplished this with you and your family. We were glad to assist you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC