We recently stayed at this hotel for a hockey tournament. The staff was far above anywhere I have ever stayed. They were very helpful, accommodating, and cheerful. They were willing to listen to your needs and meet them in anyway they could. The hotel itself was very clean and well kept. The rooms are large and very well laid out. Housekeeping was excellent and efficient. The pool/spa area was very nice and large enough to have a group of people swim or watch over children comfortably. Beds and pillow very comfortable. They had a wonderful variety of foods for the breakfast buffet. No one should leave hungry. Despite having several hockey teams everything ran smoothly and you felt like you had personal attention. We would stay here again in a heartbeat!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 February 2012
I am so happy to hear that you had such a wonderful experience at our hotel. We pride ourselves on offering exceptional customer service to all of our guests. It is wonderful that you enjoyed every aspect of your stay. From our newly furnished pool area to our large free breakfast. We just put in brand new Simmons Beauty Rest mattresses in all of our guest rooms at the beginning of January 2012. It is great that you found our new beds to be comfortable and our oversized guest rooms to be so accommodating for you and your family. We look forward to you and your entire team’s next visit to the Ludington area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC