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Residence Inn Detroit Livonia – reviews, photos

3.0 of 5
17250 Fox Drive, Livonia, MI 48152
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Residence Inn Detroit Livonia
Ranked #4 of 14 hotels in Livonia
4.0 of 5 stars 17 Reviews
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17 reviews from our community

    Trip type
Traveller rating
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Date Rating
Livonia, Michigan
1 review
“My over charges on my credit card.”
3 of 5 stars Reviewed 7 March 2011

I stayed at the Residence Inn in Livonia,MI on Fox Dr. My hotel stay was nice, I stayed for 2 nigahts. What I didn't like was that after you check in you had to go outside and drive tbuilding o were your room was at. All the rooms was in a different building than the ckeck inn desk. Upon checking in you needed a credit card for payment and they put a $50 dollar hold on top of the room charge for any extra you may use like pho or ordering moves. If you payed with cash than you needed a $200 dollar deposit so I paid with my card. When I went to check my card blance I found out they ran my card for an extra $30.00. When I brought it to their attention they was first trying to say they didn't run it for that amount but another worker seen it the day befor. I had to raise hell befor they agreed to give my deposit plus my extra $30.00 they ran my card for. I than told him I would like some compensation for the over charges on card. At first he didn't want to do anything until I kept on and he finally said he could take half price off one of my nights. You could tell he really didn't want to do it, and he had an attuided. So if you check in here with a credit card make sure you ckeck your blance after checking in to make sure you are not been over charged.

  • Stayed March 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask peetie04 about Residence Inn Detroit Livonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oneonta, New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Terrific value”
5 of 5 stars Reviewed 8 November 2010
1
person found this review helpful

We stayed here while attending a wedding. Since we have a small dog we could not stay at the Marriott Courtyard - a restriction we welcomed when we arrived. Our studio suite was perfect, roomy, clean, had everything we could possibly want and the rates were very competitive. Our niece and her husband also stayed here on our recommendation. We would not hesitate to stay here again. We lovedit.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask gcd28 about Residence Inn Detroit Livonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Senior Contributor
36 reviews 36 reviews
Reviews in 30 cities Reviews in 30 cities
71 helpful votes 71 helpful votes
“Lock your car and get up early!”
2 of 5 stars Reviewed 15 October 2009

Nice rooms, but staff has "attitude" towards Priceline customers. Saw this some at check-in, but even more when I called to ask why my room wasn't cleaned (when it should have been). I was told it was because the Do Not Disturb sign was on my door when the maid walked by, but to need that sign off the door by 10:30 on a weekend seems a bit much. The desk clerk then checked on my room and I got the "Oh, you're with Priceline, there's not much I can do for you" line.

Other problems: breakfast on weekends is only from 7-9 AM and hotel is not in a safe area as signs on the exterior doors told us on Saturday to not leave anything in the car as there had been an increase in robberies in the area.

  • Stayed October 2009, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask UndercoverAngel about Residence Inn Detroit Livonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt Bennett, General Manager at Residence Inn Detroit Livonia, responded to this review
10 April 2012
Thank you for taking the time to share your experience regarding your stay with us. I am so sorry to hear that you weren't pleased with your overall stay. Our intention is to never make a guest feel as if their business is not appreciated. We have since changed our breakfast times to 6:30 am to 9:30 am Monday through Friday and 7 to 10 am Saturday and Sunday. As for the desk clerk's response that you are with Priceline and we can't do much should have been handled differently. Unfortunatly, when booking through third party travel sites we lose much of the ability to compensate our guests as any credits given would go back to Priceline rather than the traveler.

Just a quick note on the safety of the area. We received a call from another hotel that morning saying that 3 cars had been broken into over night and we wanted to find a way to communicate to our guests not to leave valuables out in the open. I'm terrible sorry if that made you feel that we were in an unsafe area, but the safety and security of our guests is a top priority of ours. The note may have been a bit alarming it did prevent our guests from falling victim to a vehicle break unlike some of the guests at other hotels in the area.

Thank you again for your feedback and we hope to see you again the next time your travels bring you to the area.

Regards,
Matt Bennett
General Manager
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Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great Value with Very Nice Rooms”
5 of 5 stars Reviewed 27 July 2009
2
people found this review helpful

My dad and I recently stayed here as we were in town for a NASCAR event at Michigan International Speedway. Hotel is clean and tidy. Rooms are a decent size and well decorated. I really liked the kitchen which includes a stove/oven full sized fridge, microwave and everything you need to prepare a meal (pots/pans, dishes, utensils and plates).

We had a one bedroom suite. I slept on the sofa bed which was surprisibgly comfortable. The sofa bed didn't have all the sheets needed at first but with a quick phone call to front desk I had everything I needed within five minutes. Great service!

The area is nice too. Right off the highway with a mall down the street and tons of restaurants in the area. Plus if you want to prepare your own meals there is a grocery store in a plaza no more than a 3 minute car ride away.

Overall I was very pleased with this hotel. Nice rooms for great value!

  • Stayed June 2009
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jahney9 about Residence Inn Detroit Livonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Senior Contributor
47 reviews 47 reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
“Great Hotel: Super Helpful/Friendly Staff”
5 of 5 stars Reviewed 27 May 2008

Stayed here with our two kids while attending a U of Michigan event in Ann Arbor. Super clean and new room. The staff could not have been nicer! Very close to many eating places and a Mall.

  • Liked — The staff was so friendly.
  • Disliked — everything exceeded our expectations!
  • Stayed April 2008, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask USexpatbiztraveler about Residence Inn Detroit Livonia
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Additional Information about Residence Inn Detroit Livonia

  • Residence Inn Livonia
  • Livonia Residence Inn
Address: 17250 Fox Drive, Livonia, MI 48152
Price range (per night):* INR5,684 - 8,861

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