When I first walked in the door to this hotel, I was quite impressed. There is a very nice indoor area with a pool, jacuzzi, pool tables, restaurant and trendy lounge. However, I walked into our first room and it stunk like cigarette smoke. I went downstairs to the front desk to see if I could get a "non-smoking" room and they explained to me that they were all non-smoking. They did change me however, to the room next door, which still stunk but I didn't want to complain again so I just put up with it.. that is until the heater wasn't working and it was 40 degrees outside. I called the front desk and they sent someone up to look at it (20minutes later). I was shivering under the covers until he came and it was a broken heater. Then the front desk guy gave me a minor attitude about having to put us in a third room. The third room didn't smell bad and the heat was working so it was fine until I tried to call the front desk in the morning and the phone didn't work. I wanted to call down to see if they had breakfast (which they did), but I saw it as I ran out the door when I checked out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC