We stayed at this Hotel for one week in January 2012 on business. Every one of the staff members, including the owner who was there on most days was very accommodating. At times we may have seemed to be a burden with our request. However, at no time did any of the staff members ever show that we were. When we asked for recommendations for a restaurant, not only did the give them to us but printed directions without asking. When we return, it was always with a greeting, asking us how everything was.
The guys behind the desk were fun to talk to about sports and other things of interest and the young lady behind the desk was a real treat to talk with as well and her eyes would light up any room she walked into. We would stay there again if back in Lansing.

My husband and I stayed there for 2 nights while visiting our daughter, who had a special event at MSU. Proximity to the school was great; the hotel does have an airport shuttle, but it's not always available, so it's probably best to call ahead if you're needing a ride from the airport. The shuttle is a hotel van driven by the handyman, who is very nice, but unfortunately a heavy smoker, so the van reeked of smoke.
We had a room with a king size bed along the back corridor, so no pool noise there. The room was average but reasonably clean and the bed was fairly comfortable, though the pillows were quite small and squishy, so not to our liking. The bathroom, however, was the size of a closet - if you're taller than 5'6", you won't be able to get the door past your knees if you're sitting on the toilet, so claustrophobics beware! That was a real turn off for us - fortunately, you don't have to spend too much time in the bathroom! Also, be aware that there is no thermostat in the room, so you can't control the heat and there are no outside windows to open, so it gets quite stuffy. Adding a ceiling fan would really help to alleviate this problem, I think.
There is a nice indoor pool area, and they give one hour of adults only time on Fr and Sat nights, so we didn't have to contend with children splashing around in the pool. The jacuzzi was nice, with the water at a good temp, though it was very sudsy. They do tend to keep the pool area quite cool, which means you feel pretty cold if you are sitting around in a wet bathing suit.
They do give you a slip for 2 free drinks at the poolside bar, which is a nice touch.
Breakfast is serve yourself, not fancy but quite adequate. I'd recommend avoiding the scrambled eggs (definitely taste powdered) and go for the hardboiled ones instead. They do have waffle makers, so you can have a fresh waffle.
Desk staff is very courteous, no complaints there. Overall, I'd say it's average, the rooms are quite basic, so if you want something nicer you probably have to spend a bit more. Our room was $99/night - while not expensive, I'm not sure you'd call it a bargain for Lansing either.

I have been staying at this hotel for over 10 years now (at least 50+ times) and have ALWAYS had a great experience here. The atmosphere of the hotel is absolutely stunning, from the indoor pool in the middle of an atrium, with a bar and plenty of tables and room. And the staff here are always cordial and really do care about your every need. Once they get to know you they are extremely attentative from check in to check out. When the Manager see's me coming he personally handles checking me in. The hot complimentary breakfast is good and they have a computer and printer so that I can print out necessary paperwork when I am here. I have recommended this hotel to everyone I know that comes to Lansing, and I am sorry I have not complimented the Quality Inn University here sooner. This is definately my home away from home when I am travelling through Michigan. Thank you to the staff for all of your help over the years, right down to those who clean the rooms.

I was in town for a conference and needed a place to stay. Hotel staff was very nice and extremely helpfull. You can tell they are making concentrated effort to please there visitors. Used the gym in the morning and was disapointed that the one exercise bike they had didn't work, but overall a great value.