I have had many issues with Holiday Inn in the past. This was my first stay in over two years due to an issue in Indiana. We brought our kids to a poolside room for the day before NYE (12/30-12/31). We expected it to be loud, dirty, and rude service due to the holiday. Right from the check-in, I could tell this place was different. Check-in was fast and courteous. I even got a goodie bag for being a Priority Club member! The room was cleaner and more up to date than I have ever had at a HI. Poolside room was quieter than I expected, and provided great convenience for the kids. The pool area was set up nicely and the kids really enjoyed it. Everything seemed clean and there were always clean, dry towels available. Staff was always present in case you needed anything. For food, Burdicks was amazing. Great prices and great selection. Food and service was awesome. For the money we spent, you couldn't ask for a better value. Extremely suprised and I would recommend this hotel to anybody. Other Holiday Inn's may be a different story...

My family rented several rooms for the New Years party here. Although the rooms were a bit pricey, there were plenty of fun activities throughout the hotel and we felt it was worth the money. The hotel was very clean, staff was friendly for the most part, and plenty of New Year's activities were offered (DJ, Photo Booth, Snacks, etc.) We enjoyed ourselves and appreciated that this was a family-friendly and safe New Year's alternative. Our only "criticism" was that the pool was a little cold- not a huge deal... Overall, a nice stay!

I travel for business and stay at many Hotels in a 10 State area around my home in Ohio. Recently I have been working in Kalamazoo MI.. I had been staying at a nice Hotel in the area on and off for about a year. But I have now found a new home at the Holiday Inn West. Everything at the Hotel was very nice including every staff member that I met. One of the most impressive highlights of my recent visit was "Old Burdicks" restraunt and tavern located at he Hotel. The menu was excellent. The prime rib was out of this World. It was also my first experience at white cheddar truffle fries...and I don't have enough characters here to tell you about the breakfast (try the buffet at least once) I would recomend this Hotel for business or for pleasure. You need to check out the menu !

I travel every month, and I compare the holels to each other. Service, cleanliness, and how interactive the people are. Kalamazoo West, ranks at the top, and that is why I try too book my room there when I'm in town.