The hotel is amazing! It gives you the feel of a chic downtown hotel in a nice mid west city. The only complaint i had was the price for parking but i will pay it any time for that kind of service. The front desk you can tell has a lot of college kids working it, i was not expecting much to be honest. I'm pretty sure i was checking in right at shift switch over ( there were about 5 of them at the desk) this also made me a little worried that they would be more into there conversations. Let me tell you how wrong i was. I was greeted by about 3 of them all at once. They were great. Ashley and Alicia were very talkative to me right away. They seemed to have a very good working pattern together. I was checking into the hotel late, and as a man who travels for business a lot i know that hotel employees are never excited to be at work late into the night. Once again i was wrong. They were in great moods! Joking around with me, yet making sure my check in was smooth and fast. The guys at valet were great too, Ask for Nate if you valet that guy was fantastic! I went and had a few drinks at the bar inside the hotel with some co workers and stopped by the desk again on my way up to my room to ask for a wake up call and the girls remembered my name and my room number! The staff at this hotel is some of the best. The bar was a little lack on service for such a slow night, and there was no food being served which was a let down. Overall great experience!

I have stayed at this hotel 6 times in the last year. Rooms are ok, fitness center is excellent, restaurants and location is great for Kalamazoo. My only real complaint is the service. I had 2 terrible experiences and asked for a follow-up from a manager multiple times and never heard anything. The front desk staff is very variable - sometimes fantastic, sometimes snooty and nasty. It depends on who you get. I would not expect a snooty attitude in kalamazoo, so I have been quite surprised with the staff. The rooms also vary in quality. Some of the suites are very lovely, yet other rooms are small and dark. Ask for a suite if one is available and hopefully you will NE fortunate enough to get friendly and helpful staff.

great place, great location, nice rooms and great staff lots of bars in the area.

The rooms were very worn when we stayed here, and are in need of a refurb. However, everything was clean and the hotel staff was friendly and helpful. Location is great for easy access to down town. Avoid the attached bar (Burdicks) as the staff there are incompetent (failing to cut off a tab at a stated max, demanding we taste their soda after we sent back a vodka soda that tasted strange)