This is probably the worst hotel that I've ever stayed in. While making the reservation I was informed that the pool was closed. Considering that we were only staying one evening, this was not a problem, however, when listing this with all of the other issues it gives the hotel a very poor image.
We were told that the price of the rooms started at $49.99 and went up incrementally the later in the evening. I was also told if I said that I had been told that I would get the room for $49.99 then that's what I would pay. This did not happen and we paid over $70 for the room. I might also add that the hotel was no where near capacity.
The hall way carpets were ripped and unclean, the ice machine was broken and the air conditioning in the lobby didn't work.
In the room, there was trash behind the AC/Heating unit, the shower faucets came out of the walls when you turned the water on, the carpets had been vaccumed ony in the high traffic areas and there was obvious dirt along the walls, the walls themselves were dirty, punctured and had liquid marks on them, the bathroom floor tiles were dirty, the wall tiles were rust stained, the shower curtains were rust stained, the toilet seat was so marred and scratched that it was hard to tell if it was clean. The cover for the tissue box was dirty and the towels were rust stained and appeared dirty.
I've tried contacting the manager, however, it seems that once he learned that I was unhappy with my visit he told me that he needed to get some information from the hotel and he would get back with me. Obviously that hasn't happened.
- Horizon Hotel Kalamazoo
