We were returning from a "Lake Michigan circle tour". This was the last stop before returning home. I chose ths hotel because it is close to I-94, not expensive and how bad could it be for one night? VERY BAD. Lobby and desk clerk, Caitlyn were ok. The room was nothing special. The first thing we noticed was there was only about 3 sheets of toilet paper in the bathroom. Called the desk and someone promptly brought up 2 rolls. There was a refrigerator in the room that looked like it came from someone's dorm room. It was dirty on the outside with a label partially stuck to the front. When I went in the bathroom much later to take a shower, I found the bath mat to be soaking wet. Obviously left from the previous guest. There was 2 bath towels, 2 hand towels and only 1 washcloth. When I sat on the bed, the side collapsed and stayed squished down. So the sheets won't stay on the bed. I looked at the mattress and it had to be at least 20 years old. I didn't look in the dresser drawers. but After reading other Trip Advisor reviews, I wonder what "goodies" were left behind.
Fortunately, the manager was at the front desk the next morning. We told him our complaints. I noticed we didn't get the usual e-mail asking about our experience from Best Western.
We didn't stay for the free breakfast. We weren't going to take a chance on the cleanliness of the kitchen. There's an Arby's next door and a Burger King and Denny's across the street. Wish I had read Trip Advisor before staying here.
- Best Western Kalamazoo
- Kalamazoo Best Western
