Stayed there during the Medieval Congress. Walking distance to campus, also good for downtown Kalamazoo. A colleague and I had no problems with our reservations, but other people in the queue had, their reservation was lost, although they produced the printout of the acknowledged booking. Room large, basic bathroom, beds and desk ok, breakfast inlcudied, again, ok, especially of you like waffles. Good basic accomodation, good value for money. But: One day no roomservice, very inefficient staff at reception.

As a paralysied vet in a manual wheelchair I need often help.
This hotel took my reservation and then cancelled upon check in @ 11pm per Owner because
I had asked for common sense additions be made for the handicap room #123 a few weeks earlier.

My brother stops in Kazoo, always stays at the Comfort Inn. He gets around in a wheelchair, so he knows a handicapper room when he sees one. He readily points out flaws in accomodations: everything is designed with able bodied people in mind.
1.Bed too high to transfer onto easily. 2. CHEAP rickety aluminum shower chair. 3. No soap dish. 4. Shower hose too short to rinse his groin. Handicappers deserve better! So, on Oct.10th, we roll up to the Comfort Inn. The timid girl at the counter eventually tells us: my boss called me and said not to rent a room to you "because you complain too much". So we wheeled to the Radisson: read: payed 183bucks, instead of 107. OUCH.

Was in town for Western's Homecoming, receptionist screamed at us to shut up the moment we walked into the lobby. We made some noise on our way to our room, at which point she screamed to the entire floor "the people making all the noise are in room 317, go ahead and knock on their door to yell at them". Then she called the cops, had us escorted out. While we were in the parking lot, trying to find another hotel, she called the cops again, and made us wait next to a very busy four lane street. The response from the hotel was "she had a job to do"