I've read the prior reviews, and was even warned off by another hotel service in the area, but I found that there was some effort to renovate the hotel room. It was a garish orange with cold, large-tile floors, barren and stripped down, not exactly in the line of comfort, but it was 'clean'. Definitely no-frills. The flush handle of the commode did not work, so I had to remove the back of the toilet to flush it. The mattress was clean without any signs of infestation, but the sheets were the barest excuse for actual sheets. There was a lot of traffic of people going past my window and door in the night, which was especially troublesome given the few numbers of cars there. The air/heat did work fine and there was no overtly offensive odor to the room. It wasn't stale or laden with tobacco odors. The worst part in the morning was having my door banged on my housekeeping at 10 am. I told them to go away, and they just kept banging and banging. I called the front desk; they said they would handled it and I could have until noon, but the banging kept going and the man was even laughing. In the end the woman at the front counter basically said I was making it up. I'm a long time Motel 6 user, but this one goes down as the worst, even with the attempts to renovate and improve. Motel 6 needs to pull the name off this one. Any pluses? Well, the WiFi was free and moved at about the pace of a 4-6 on a scale of 10.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 January 2011
Dear TravT:
Thank you for taking the time to tell us about your experience at Motel 6 #4437 Kalamazoo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Motel 6, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comments about our housekeeping staff are most troubling, and we will address them with our staff in order to prevent further occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC