book this hotel because it was on our route to my sister's place. The price was reasonable. The staff from the front desk to the breakfast ladies were friendly and helpful. Gave us a complimentary 2 bottled water and snack. The room was clean and neat. Had a comfortable night sleep from a long day's travel. Will definitely stay in this hotel again. Keep up the excellent work.

We chose the Holiday Inn Express and Suites in Kalamazoo not only because of their reasonable rates, but because of the stay we had last summer at a Holiday Inn Express in Wausau, Wisconsin. It seems apparent that the company is intent on providing a clean room, great amenities, and an excellent breakfast at every one of their facilities, and we hope to check out more of them in the future. A great stay at to different locations seems to support this theory. Our only problem was with the heating system, but by leaving the fan on continuously, we were able to get the room down to a comfortable temperature. We were given the option of relocating, but we wanted to stay on the first floor, and the problem was not too big of a deal. The office staff was friendly and well trained, and the morning breakfast buffet exceeds expectations for a hotel at this price. Wish the pool area had a whirlpool, not sure why you'd build an aquatic area and NOT have one, but that was minor. Worst part about the weekend was having to go home:-)

Only complaint is the noise of the highway. It is right outside the window. Otherwise mo complaints. Clean with great staff!

We stayed in this hotel for one night. It was nice and clean and the staff was friendly at check in and out. The breakfast was basic and they use styrofoam plates and cups which I don't find very environmentally friendly but overall a pleasant experience.