My first visit to this location last year was fine, but this last one was poor. I upgraded to the jacuzzi suite, but couldn't get the air conditioner to the cool setting, only fan. When we called for assistance and an extra pillow, we were told by the front desk clerk that she couldn't help us as she was alone and couldn't leave the desk to come check on it. The room temp was in the high 70's and I had significant difficulty sleeping, even after working a 16 hour day. At checkout the next morning, I reported the problem and requested that the manager give me a call...and still haven't heard from her. I'm on the road about 50 nights a year and this was the worst and most expensive night I've spent anywhere....and the last one I'll ever spend at this property or this chain.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC