There were 2 couples, each had own room and made own reservation.Check in was slow as clerk did not know for sure how to check in.In the morning I found out that the rates very by $25.00 from my friend and that and other guset that checked in behinds me was less also.. When I asked for explaination in the morning from the manager, was told it was by demand of room which could vary by day. Asked for adjustment and was told no, it was already in system. I own a small resort and the most important thing is to make the guest happy so they may return. Guess not here. Sad thing is that this had made a bad mark for me with all Super 8.
The rooms were clean but need new beds.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 September 2011
we are really sorry that guest felt that way and instead of looking for positive points like good service, cleanines they chose to put up this review. when guest make reservation, they are told about rates, they make reservation knowing what rate they are getting. You can not check-in, use our services and at check-out start asking about matching your rates with somebody else who had different circumstances under which they made their reservation.
No hotel will gurantee that we will match our lowest rate, if there is any reason to apply discount at check-out , we will apply , not just to match rates, it is very unreasonable to ask for it
rates vary depending upon when resevation was made, what kind of discounts were applied, how itwas made, what is occupancy , how many people in the room, what kind of room you are renting, how many nights you are reserving for, seasonal discounts also applies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC