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Super 8 Jackson – reviews, photos

1.5 of 5
2001 Shirley Drive, Jackson, MI 49202-1500
Hotel amenities
Super 8 Jackson
Ranked #7 of 11 hotels in Jackson
3.0 of 5 stars 8 Reviews
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8 reviews from our community

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Traverse City, Michigan
1 review
“Will not be back”
2 of 5 stars Reviewed 6 September 2011

There were 2 couples, each had own room and made own reservation.Check in was slow as clerk did not know for sure how to check in.In the morning I found out that the rates very by $25.00 from my friend and that and other guset that checked in behinds me was less also.. When I asked for explaination in the morning from the manager, was told it was by demand of room which could vary by day. Asked for adjustment and was told no, it was already in system. I own a small resort and the most important thing is to make the guest happy so they may return. Guess not here. Sad thing is that this had made a bad mark for me with all Super 8.
The rooms were clean but need new beds.

  • Stayed September 2011, travelled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raj tiwari, Manager at Super 8 Jackson, responded to this review
7 September 2011
we are really sorry that guest felt that way and instead of looking for positive points like good service, cleanines they chose to put up this review. when guest make reservation, they are told about rates, they make reservation knowing what rate they are getting. You can not check-in, use our services and at check-out start asking about matching your rates with somebody else who had different circumstances under which they made their reservation.
No hotel will gurantee that we will match our lowest rate, if there is any reason to apply discount at check-out , we will apply , not just to match rates, it is very unreasonable to ask for it
rates vary depending upon when resevation was made, what kind of discounts were applied, how itwas made, what is occupancy , how many people in the room, what kind of room you are renting, how many nights you are reserving for, seasonal discounts also applies
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Madison, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“It's a Super 8, really?”
1 of 5 stars Reviewed 5 September 2011
1
person found this review helpful

Super 8 may want to have their name de-listed from this property. It is run by a franchisee and it's pretty questionable that the current owner is doing Super 8 any favors if my stay was any indication.

This started with a key that wouldn't work for entry into the room. I also mentioned to the desk clerk that there was a do not disturb sign in the door to that room. The clerk tried to assign a new key (4 times), then went to the room with me and sure enough, a guest already assigned to that room. (Woken up in the middle of her night!)

Back to the desk and another room assigned. Key working fine this time. Pull down the bed sheets and there is a big, blood stain in the middle of the sheet. Look a little closer at the sheets and small hairs visible. A sure sign they are not cleaning the rooms thoroughly after each guest departs.

Plumbing and electrical functions fine but the wash cloths were so threadbare you could see though them.

I wasn't expecting much from one of the cheaper options in this section of the interstate and I can also almost forgive the mix-up with the occupied room. Mistakes do happen. But cleanliness is my minimum requirement and this place is cutting way too many corners! Do yourself a favor and stay elsewhere.

  • Stayed September 2011, travelled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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raj tiwari, Manager at Super 8 Jackson, responded to this review
7 September 2011
I am surprise about 4 keys made , it never happnes, some time guest make mistake in inserting key nt quick enough, or not rightly then key will not open the door
cleaniness --we are proud of our houskeeping and we have testimony of hundreds of our repeat guest, our onsite feedback books
just one question---if guest was not happy with cleaniness of room or had dirty sheet, why did not he pick up phone and call front desk staff, also why did not he asked for room change, why did he decide to sleep in dirty sheet or uncleaned
it is unreal but we can assure you anybody who want to visit our motel anytime, they can check our rooms for cleaniness, upkeeping and we assure best results
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Additional Information about Super 8 Jackson

2001 Shirley Drive, Jackson, MI 49202-1500
Price range (per night):* INR2,835 - 5,280

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