Terrible experience in the restaurant. First we were overcharged and when I mentioned it to our server they said they would have to run my credit card again. Well they did but never cancelled the first one. We paid double for one meal. Management will not do a thing about it. Just keep getting the run around!!! Will never go back again.

Have no complaints. Was kindly upgraded to a suite. Very nice experience.

We were pretty hesitant staying at a hotel in a random Michigan town but were pleasantly surprised by the newness of the Holiday Inn. It smelled funny all over the hotel, like a mix of old cleaning rags and bleach, but the hotel was clean and new. We were given a single queen bed when we had requested two beds and had this clearly marked on our reservation. The front desk was beyond unhelpful -- the girl who answered the phone was rude to me, stated the computer told her to give me that room, there were no other rooms available, and she'd bring me a cot. Not an appropriate response. I didn't even get an apology but instead was blamed for it with a snarky "well, you booked online". When we checked in, no one even so much as smiled at us. It was awkward and unpleasant. I was really mad and for this lack of customer service alone I wouldn't return.

That said, however, the place was clean and comfortable, the bar was enjoyable and had great pizza, the bath products are high quality and I hear the bed was comfortable enough (I slept on the couch). So if you're heading to Jackson and don't mind being treated rudely, it is a fine experience.

I stay in this hotel every week as I am consultant working at client side in Jackson. Hotel is def. new with all new furniture , big rooms, neat restrooms, fridge and microwave etc. HOwever the only issue I have here is the water..It is very hard water here. No matter how long you wash hands..the soap will never leave your hand. I have stayed in other hotels in Jackson and they do not have such issue there..Hence would request the management to treat the water before supplying.