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Doubletree Hotel Holland – reviews, photos

3.0 of 5
650 E. 24th St., Holland, MI 49423 (Formerly Holiday Inn Holland)
Hotel amenities
Doubletree Hotel Holland
Ranked #7 of 19 hotels in Holland
4.0 of 5 stars 97 Reviews
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97 reviews from our community

What travellers say about this hotel
  • Indoor pool(6)
  • Very nice(5)
  • Hot tub(4)
  • Free breakfast(4)
Traveller rating
    30
    34
    20
    9
    4
Only show reviews for Family (32) | Couples (30) | Business (16)
Date Rating
Cincinnati, Ohio
Top Contributor
76 reviews 76 reviews
Reviews in 49 cities Reviews in 49 cities
115 helpful votes 115 helpful votes
“Large property with odd layout”
4 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

This is a very large hotel with a friendly front desk staff, courteous breakfast waitresses, and clean guest rooms. It has an indoor pool and a lounge that features a nice-size bar & a pool table.

This property also has a few shortcomings:

1. Odd layout with guest rooms in far-apart wings.
2. Very small fitness room with an 80-degree thermostat.
3. Small breakfast area with insufficient food - half of the fruit was all consumed by 7:30am.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Stradtner, Front Office Manager at Doubletree Hotel Holland, responded to this review
3 February 2012
Dear Valued Guest,

Thank you for your recent evaluation of our property. I especially appreciate the entirety of your review, as it seems you were able to use many of our hotel's facilities! While some things are out of the control of our staff (size of fitness cetner, hotel layout), we try to provide every guest with a warm and friendly atmosphere (as you experienced with our front desk staff!) I am also glad to see you enjoyed our pool, as our maintenance staff has worked tirelessly over the last few weeks cleaning and refurbishing our pool and hot tub. If you ever find your way back to Holland, we'd love to serve you again!
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Iowa
Top Contributor
52 reviews 52 reviews
Reviews in 43 cities Reviews in 43 cities
51 helpful votes 51 helpful votes
“Just a Cut Above Average”
4 of 5 stars Reviewed 23 January 2012

Certainly a clean and attended to property. Although we were in town for a family emergency and made our arrangements at the last minute, we were generally comfortable and pleased.

The hotel does bear all the hallmarks of having been an old Holiday Inn with all the shortcomings that connotes such as a somewhat pervasive chlorine odor throughout as a result of the large (what used to be called a Holidome) recreation/swimming area But if you're looking for a weekend getaway with young children, it's probably a nice setting.

There is an extensive room service menu until about 11:00 at night but if you don't want to eat in your room, the bar is the only place they serve dinners. The restaurant is open for a nice hot breakfast buffet at which we were, on one of our three days, offered omelet service. Perhaps if we had asked (we're not really omelet people) we could have had them on other days. Don't expect the typical Hilton smoked salmon, etc., but a nice hearty way to start the day nonetheless.

Plus I should note there are a couple of pretty large public lounge areas where insomniacs or early risers can read without disturbing those still dozing in their rooms.

One difficulty. Because of some temporary disability issues, we called the night before to get a description of the junior suite furnishings. Unfortunately the desk attendant gave us incorrect information. The room is indeed quite large but the bathroom is still old-style Holiday Inn tiny and there is just one upholstered chair in the room. It was adequate for our needs but not quite what we had been led to expect -- or really had asked for.

In addition they clearly don't rent out this premium room very often because the room was very musty smelling on the day we arrived. However, the next day after the daily room service, it was freshened up very nicely. It might be worth calling in advance to be sure they freshen the room before checking in. They seem to sell only a very limited number of their available rooms on any given night so this problem might repeat itself in other rooms as well.

In addition, one day we asked the maid to return for the room cleaning an hour later. Five hours later we had to chase down a housekeeping supervisor who tried to tell us we must have told them not to clean the room -- but finally agreed to have the room cleaned anyway even though she made clear that their failure to service our room must have been our fault.

So in general, this is a nice place and just a cut above average. Although they bill themselves as "Doubletree by Hilton" it is clearly far closer to the Doubletree standards than the typical Hilton expectations.

I should commend one really nice touch. After a typical overnight Holland snowfall they cleaned off the windows of our car early in the morning so it was ready for the day. Awesome and indicates that they really are "above average" even if some of the other things I've noted makes clear that it's really "just a cut" above.

I'm not certain what other options are available in the Holland area. We wouldn't rule out staying here again but if, on our next trip, we have a little more lead time we may well check out the alternatives.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Andrew Stradtner, Front Office Manager at Doubletree Hotel Holland, responded to this review
26 January 2012
Dear Valued Guest,

I appreciate your detailed response concerning your most recent stay with us. It is always good to hear constructive feedback regarding our hotel. Our staff is continually striving to provide a "WOW" experience for each guest. I apologize on behalf of the front desk for providing you inaccurate room information regarding the Junior Suites. I will personally review the different room types and details with each front desk associate in order to guaranteee accurate information. I am glad to hear you enjoyed your "snow-free" car in the morning. Our maintenance staff starts their day extra early in order to provide this extra little perk! Hopefully we will be able to serve you on your future travels. If you have any questions, please don't hesitate to contact me directly!

Yours in Hospitality,

Andrew Stradtner
Front Office Supervisor
(P) 616-394-0111
andrew.stradtner@hilton.com
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1 review
2 helpful votes 2 helpful votes
“Great stay my 2nd home”
5 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

Best place, close to the restaurant and the best employees and bar and restaurant is great!!!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Andrew Stradtner, Front Office Manager at Doubletree Hotel Holland, responded to this review
21 January 2012
Valued Guest,

Thank you for evaluating your recent stay with us. Although constant travel can be challenging, we are glad to hear that you consider us your "second home." Your compliments of our restaurant and bar staff will definitely be passed along. Staff members always love hearing that their service is appreciated. We look forward to serving you again!

Yours in Hospitality,

Andrew Stradtner
Front Office Supervisor
(P) 616-394-0111
andrew.stradtner@hilton.com
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Middlebury
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Nice and Clean, Would stay again”
4 of 5 stars Reviewed 4 January 2012

I stayed at the Doubletree on my way up north for New Years Eve. It was a very nice clean hotel. The front desk staff (Omar) was great! Cookies and free breakfast were given for being a HHonors member. Definitely worth it. The breakfast buffet had a great variety. Also had a very nice pool and spa.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Andrew Stradtner, Front Office Manager at Doubletree Hotel Holland, responded to this review
21 January 2012
Dear Valued Guest,

I appreciate you taking the time to share your recent experience with us. I am extremely glad to hear you enjoyed your stay! It is also wonderful to see that our recent upgrades to the pool deck and pool windows have already been noticed. We look forward to responses such as these in order to gauge our guest's needs. Hopefully we were able to make your New Years celebration that much more memorable and we would love to see you again!

Yours in Hospitality,

Andrew Stradtner
Front Office Supervisor
(P) 616-394-0111
andrew.stradtner@hilton.com
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melrose park
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Short visit”
4 of 5 stars Reviewed 20 October 2011
1
person found this review helpful

Only stayed one night for the Tulip festival.A little far from town but it was very clean and the staff was very helpful.The pool and fitness center was clean and well equiped.

  • Stayed May 2011, travelled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Doubletree Hotel Holland

  • Doubletree Holland
  • Holland Doubletree
Address: 650 E. 24th St., Holland, MI 49423 (Formerly Holiday Inn Holland)
Price range (per night):* INR7,281 - 10,449

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