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Holiday Inn Express Holland – reviews, photos

2.5 of 5
12381 Felch Street, Holland, MI 49424
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Holiday Inn Express Holland
Ranked #6 of 19 hotels in Holland
4.0 of 5 stars 72 Reviews
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72 reviews from our community

What travellers say about this hotel
  • Hot tub(4)
  • Very clean(4)
  • Pool area(3)
Traveller rating
    37
    24
    7
    1
    3
Only show reviews for Family (27) | Couples (15) | Business (10)
Date Rating
Grand Rapids, MI
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Nice property...Could use a bit of updating!”
4 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

We stay at this property every year for a family Christmas reunion. We always have a great time. The staff is always very friendly and helpful. They have a wonderful lobby area and the pool is huge. Everyone loves the indoor/outdoor hot tub. The breakfast is also very nice. The rooms are always very clean, but are in need of some updating. They do not have flat screen tv's, and the wallpaper in our room was starting to peel off. The rooms are large and have a fridge and microwave. There are definately more positives than negatives and we hope to continue our tradition of staying each year with our family.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ILoveVacation4 about Holiday Inn Express Holland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bflavin, Communications Director at Holiday Inn Express Holland, responded to this review
30 December 2011
ILoveVacation4:
We would like to first off thank you for your continued business and look forward to seeing you and your family every year! I would like to inform you that on January 9th we are undergoing a complete renovation of the property including new wall vinyl, flat screen TV's and much more! We hope that when you and your family return next year that you will enjoy our updated look and feel for the hotel. If you have any questions feel free to e-mail me at bflavin@suburbaninns.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Senior Contributor
39 reviews 39 reviews
Reviews in 34 cities Reviews in 34 cities
21 helpful votes 21 helpful votes
“Disappointing HI Express. Acceptable for families?”
3 of 5 stars Reviewed 20 October 2011
1
person found this review helpful

Three stars equates to "average" and that's pretty much what you get at this place. The location is what you'd hope for in an Express- its close to big box stores and the highways. The breakfast was the same as every other HI Express (call me weird, but I really like it). The rooms and common areas were clean. The internet was easy to access and fast. The pool/game area looked pretty cool- there was a hot tub that you could enjoy inside or out.

Now the things pulling it down...
1. Room selection. Despite being a diamond member and checking in at 4:45 PM, I was given what must be the worst room in the place. You open the window and look right into the game room. Therefore, you can't open the shades.
2. No flat screen- just a little old TV with a sad picture.
3. I was embarrassed for the fitness center. It just had a couple of tired weak treadmills (their steal frames rusting!) and a few other pieces circa the Clinton administration. The same TV that graced my room was jammed against the wall.
4. The hotel had at least three things telling me to give them a perfect rating on their HI survey if I should get one. If i couldn't rate them anything but "excellent", I was told to contact the manager immediately. None of my complaints are huge, but it certainly wasn't excellent. When I checked out, I told them everything was acceptable, but I couldn't rate them excellent. The counter guy seemed surprised even after I told him about the room selection and the needed updates. He got defensive instead of seeming to take a genuine interest.

In conclusion... I would have rated this higher if I was with my family and wanted to swim and play. However, I was there for business and just wanted a decent, quiet room and to get a nice work out in.

Room Tip: Don't ask me. My room must have been the worst one in the building.
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  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TDbusiness about Holiday Inn Express Holland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bflavin, Communications Director at Holiday Inn Express Holland, responded to this review
27 October 2011
Dear TDbusiness,
First off, we would like to thank you for choosing to stay with us during your recent visit to Holland, MI. I apologize for any inconvience that we may have caused you during your stay. We are sorry your room placement was not satisfactory and would like to let you know if you contact our front desk agents that they will do everything within their power to best accommodate you. On January 1, 2012 we will be starting a remodel of this property. It will offer a whole new look on the inside along with flat screen TVs in all the rooms and a new and bigger fitness room. We hope that you come back and stay with us again. If you have any other questions or comments feel free to email bflavin@suburbaninns.com. Have a great day.
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San Diego, CA
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Good Value, Location and Service”
4 of 5 stars Reviewed 13 October 2011

Saturday through Wednesday stay. Exactly as described on their website. Super clean, probably one of the cleanest hotels of this type I've ever stayed in. Staff is very nice. Housekeeping does an outstanding job. They do a good job with the breakfast provided, keeping it stocked and clean. I cannot stand hotels where the food runs out. If it says they serve until 10, then it should be stocked until 10. Eggs, cereals, pancakes, bagels, toast, coffees. Is it gourmet and made to order? No, but that shouldn't be expected.

Good location to Holland and the surrounding area. Amenities within walking distance though downtown Holland will require a car or cab. Plenty of parking and easy in and out. The deal they have to use the gym down the street was terrific.

I would stay here again and probably would have rated it "excellent" if the TV had been upgraded to a flatscreen and it had a full range of cable offerings, or a DVD player would have been great too. Holland's a sleepy little town with not a lot to do after about 7pm, especially on week nights. A way to have movies in your room, beyond the one channel of HBO, would have been terrific.

Room Tip: Rooms in the back of the property, upper floors, would be the best choice.
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask VCTraveler about Holiday Inn Express Holland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granger, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Clean, but too far from downtown for the $$$”
3 of 5 stars Reviewed 12 October 2011

We paid close to $200 for one night at this hotel. If you're looking to be close to strip malls and chain restaurants, then maybe that's a fair price, but we were expecting a little more.

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Fun2plus4makes6 about Holiday Inn Express Holland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Probably one of the best (in a small town).”
3 of 5 stars Reviewed 10 October 2011
1
person found this review helpful

Let's agree that Holland is not a large town, so one doesn't expect spectacular lodging options. But I stayed there recently and had a pleasant-enough experience. For weekday business travel, this is probably a good choice. For a weekend romantic getaway, not so much. The hallways will be jammed with kids, as the swimming pool draws a lot of families. I think the target audience for this hotel is families with kids.

  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Steve60097 about Holiday Inn Express Holland
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Additional Information about Holiday Inn Express Holland

  • Holiday Inn Holland
  • Holland Holiday Inn
  • Holland Holiday Inn Express
Address: 12381 Felch Street, Holland, MI 49424
Price range (per night):* INR6,781 - 10,949

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