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Comfort Inn Airport – reviews, photos

2.0 of 5
4155 28th St., S.E., Grand Rapids, MI 49512
Hotel amenities
Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
Ranked #2 of 50 hotels in Grand Rapids
4.5 of 5 stars 81 Reviews
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81 reviews from our community

    Trip type
Traveller rating
    54
    19
    7
    0
    1
Date Rating
Cadillac
1 review
4 helpful votes 4 helpful votes
“Impressive Accomodations and Staff”
5 of 5 stars Reviewed 11 February 2012
4
people found this review helpful

This was a welcome change from the service (or lack of) in many Motels these days. Every one was friendly and accomadating from arrival at Motel to being picked up at the Airport to end our Vacation. Brett was very accomadating at the Front desk in arranging our trasport to the Airport and I was very impressed with Bo who picked us up at the Airport upon arrival on the return flight. Bo is a real asset to this Hotel and we will definitly come here again and tell others to come here also. It is great to see service provided in the American tradition that our Country was built on instead of someone just running on the name of their franchise and not caring about their customers.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jerry B about Comfort Inn Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review
13 February 2012
Wow! Thank you so much for the kind words. Our owner stresses customer service as the highest priority, so your review was a huge blessing to all of us. Bo and Brett are "all-stars" in my book, but affirmation from the guests is the highest compliment. I will make sure to pass on your sentiments to our staff.
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Irons, Michigan
1 review
4 helpful votes 4 helpful votes
“Great Service”
5 of 5 stars Reviewed 9 February 2012
4
people found this review helpful

Our stay started and ended with excellent service. I callied the hotel to make a reservation and mentioned we were flying out early in the morning. Bo told me about the park and fly program which worked out perfectly. Our room was clean and the entire staff was helpful and friendly. The hotel provided free shuttle service to and from the airport and breakfast was available at 4:30 AM. Highly recommend this hotel. Thanks to Bo and Brett for the great service.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kathy C about Comfort Inn Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review
10 February 2012
I am so happy to hear that your trip was a success. Vacations are important - thank you for allowing us to be a small part of your's. We set the breakfast up early especially to accomodate those early travelers. Also, I will make sure to pass on your kind words to Brett and Bo. I'm glad they were able to help. We look forward to seeing you soon.
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Blissfield
1 review
1 helpful vote 1 helpful vote
“Amazing Service”
5 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

This place was the best. The front desk people Bo and Sarah could not have been nicer and more helpful to us. You should give them a hefty raise when the time comes for those considerations because they do a great job for your hotel. The room was clean and the bed was very comfortable. We highly recommended Comfort Inn Airport Hotel. We will be back when in Grand Rapids. Margaret C.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Margaret C about Comfort Inn Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review
7 February 2012
What a wonderful surprise. It is always great to hear compliments. Thank you for letting me know that Bo & Sarah were helpful. They both love interacting with guests. I will pass on your message and make sure they know we appreciate them. We look forward to seeing you on your next adventure.
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Sunbury, Ohio
1 review
3 helpful votes 3 helpful votes
“I'll Be Back!”
5 of 5 stars Reviewed 4 February 2012
3
people found this review helpful

I have stayed at this award winning property 3 or 4 times in the past year. As having choice privledges "Diamond Elite" stautus, I am very discriminating where I stay. I travel and stay overnight an average of 100+ nights a year. I choose this property when in Grand Rapids for its excellent service, impeccably clean rooms and most importantely its friendly, knowledgeable staff. My last stay had me doing business downtown, about 15 miles away. I went our of my way to stay at this property,when there were many closer to my business appointments. Great place!

Room Tip: Ground floor in case there is no elevator and you have any gear at all!
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Michael C about Comfort Inn Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review
7 February 2012
Wow! Your review was one of the highest complements we could ever receive. Thank you for being such a loyal guest. We appreicate your confidence.
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Big Rapids, Michigan
Contributor
20 reviews 20 reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“top notch”
5 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

Stayed one night, parked for airport 3 weeks. Excellent staff, very helpful. Free shuttle to and from airport. Breakfast available early morning. Clean, comfortable. Very reasonable price.
Highly recommend.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask richard b about Comfort Inn Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review
2 February 2012
Glad to hear you were able to take advantage of the Park and Fly Package and enjoy the early breakfast (You have to love breakfast treats!!!). We hope to see you sometime in the near future.
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Additional Information about Comfort Inn Airport

  • Comfort Inn Grand Rapids
  • Grand Rapids Comfort Inn
Address: 4155 28th St., S.E., Grand Rapids, MI 49512
Price range (per night):* INR4,724 - 5,502

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