I stayed at this property during the 2nd week of July. I was traveling with my handicapped Grandmother, teenaged daughter and toddler. First and formost, this hotel is far from handicapped accesible, in my opinion. I was told upon booking the room that the only handicapped accessible room is a king room. Well, obviously with four guests, a king bed would not work, so we went with a double, and hoped for the best. Wrong choice. The rooms are so small, and the bathroom so tiny that my Grandmother was unable to use her very compact walker in the room, and could not even utilize the bathroom in this room without assistance. There is only one ramp to the hotel, which is located at the front of the building. Our enterance was in the back, with no available ramp.That being said, upon check in, we entered as mentioned, a very small room that was far from fresh. The bathroom door mirror was fithly, as was the bathtub. The furniture was straight out of the eighties, and probably the bedding as well. The bedspreads were dirty with mystery spots, so we removed them. I would not even consider putting anything in the mini fridge or microwave for that matter. All through the night we heard very loud banging, so we kept the a/c on high to block out the noise. I have stayed at many choice hotel brands, and have never been dissapointed, until now. I did mention my dissapointment with the night attendant, and his excuse was that they had a new cleaning staff. End of story. He did not even offer so much as a 5% discount for our trouble. A double bed room at this hotel cost us WITH a senior discount, plus tax $82.00!!! I have stayed at far better for less, within the Choice Hotel group, which owns Quality Inn.
If we had gotten into town earlier in the day, I would have changed hotels, but it was late and we were exhausted.
As menioned in a previous post, there is a Baymont hotel directly behind this property, my advice to you is to spend a few extra dollars for a good nights sleep and a clean room.
- Quality Inn Grand Rapids
- Grand Rapids Quality Inn
