I have stopped at this hotel twice now while on business in Grand Rapids. The first time I waited at the front desk for about 15 minutes while waiting to even see a hotel employee. There was however, a sign on the desk stating, "busy helping a guest". After being told they would be right back to help me, (must only have one desk attendant) I waited another 10 to 15 minutes before I just left without anyone coming back.

Recently I stopped again deciding to give it another try after over 8 hours on the road. I walked into the lobby only to again find a sign on the desk, "busy helping a guest". Needless to say I waited a couple of minutes with no one in sight and left for other lodging which there is plenty of in the area. They must give the guests a lot of help at this hotel. I will never know because I will NEVER stop at one of these again. This is just plain unacceptable service.

Returned here yet again for another business trip. I have to be truthful and admit I was not as pleased with my room this time around. The trash was not emptied from previous occupants, and the bath mat towel was hanging over the edge of the tub soaking wet. Since I was alone, I made due with the other towels. There is news reports of gang violence in the Grand Rapids/Kentwood area, so I'm very cautious and aware of my surroundings these days in that area. Overall, the hotel is still nice, but the economic downturn in the Grand Rapids area is resulting in some very real problems. I would suggest that they get better lighting in the parking lots, and make sure that the guest's security is a top priority.

I've stayed here at least 10 times over the past five years or so. When I first stayed here, it was a lovely place with great service, slightly dated but spotless rooms and common areas, and unparalleled value. The breakfast used to be great, served on real dishes, with fresh fruits and other items you rarely see at hotels at twice this price point. That is all in the past! The last time I stayed, the place felt tired and the breakfast had gone downhill significantly. But this time, the whole place felt dirty, the room we booked on the third floor was not available, and we were told that they "no longer had cribs." The lights in our room didn't work and the room smelled. My advice would be to stay far away. The only positive was that they gave a full refund. We quickly found another hotel.

I cannot believe the attitude in this place. There is no staffing. There is no maintenance. There is no cleaning of public areas. Oh did I mention the birds had no food? The insides of diaper left for 2 days in the pool. My daughter had already cleaned up the dirty towels, beer bottle caps and trash but drew the line at the diaper. She told every shift, but it took over a day to get it cleaned up. I had stayed and had a horrible experience with the pool being overrun and even not being cleaned up by checkout time, see the overrun trashcans, pizza boxes, etc of the other reviews. Well I gave a complaint to the management and then to Choice hotels. After the complaint to Choice I was sent a e-mail offering a half apology and an upgrade on next stay so decided to try it again (I know, I know). That was when my daughter stayed and had all of the problems and then some. Well we thought forget this place do not waste our breath. But then a charge came up on my credit card. I called and got no explanation but they finally agreed to reverse it (after I argued to get the girl to even look for the charge). Then they added the charge to my daughter's credit card. They told her she was not charged enough. She said you charged me, how is that my fault? Well anyway after complaining to Choice hotels again I got a letter TELLING ME NOT TO RETURN!!!! What, I had already told them neither I, my family or my frequent out of town guests would ever be staying there again. This is no way to run a hotel. I have never listed a bad review anywhere about a hotel. I am hoping Choice hotels will look into this, but I am starting to think Marriott is looking pretty good. In fairness I have had a couple of good experiences with Choice hotels this fall, but I am cannot believe they are letting places like this use their name. Think very carefully before using this hotel.