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BEST WESTERN Hospitality Hotel & Suites – reviews, photos

2.0 of 5
5500 28th Street SE, Grand Rapids, MI 49512-2052
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BEST WESTERN Hospitality Hotel & Suites
BEST WESTERN Hospitality Hotel & Suites
BEST WESTERN Hospitality Hotel & Suites
BEST WESTERN Hospitality Hotel & Suites
BEST WESTERN Hospitality Hotel & Suites
BEST WESTERN Hospitality Hotel & Suites
Ranked #25 of 50 hotels in Grand Rapids
3.5 of 5 stars 54 Reviews
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54 reviews from our community

    Trip type
Traveller rating
    14
    17
    9
    7
    7
Date Rating
Ann Arbor
2 reviews
“Unhappy”
2 of 5 stars Reviewed 9 February 2012

When I titled this unhappy...I did not mean I was unhappy with the hotel. It was almost the exact opposite. The hotel wasn't bad. Wasn't that great either but then what should you expect. The beds were okay. The pool was big. The rooms definitely looked like they'd been used which is good for the hotel, not necessarily for the guests. Breakfast was better than average.
But the workers. Those poor souls looked so....unhappy. I mean it is a hotel, it's not like they're raking in the big bucks. They're probably only making 9 to 10 dollars an hour but they looked as if they were just itching to break out of there. They put on a smile that probably fooled most. They did their best but I could tell every one of them was suffering. It's too bad because they all looked like nice people that deserved more than what they were obviously getting.
I'm a sensitive guy and honestly, that really dissappointed me. I hope I'm wrong but noticing the struggles of others is what I do. I hope things are better for them. I probably won't be back though.

Room Tip: The suites are very large. Lots of room to mover around.
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Steve101336 about BEST WESTERN Hospitality Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pkimant, Director of Sales at BEST WESTERN Hospitality Hotel & Suites, responded to this review
13 February 2012
Steve,

Thank you so much for your empathy in regards to our employees well being and your heartfelt comment. We pride ourselves on our Ultra Clean 2 property and just recently we all worked many long hours to make this achievement. I have noticed the extra time they gave us, and sometimes we all focus on our task, but forget to feel the hospitality and the reason we do what we do for our guests.

I too have noticed the long tired faces and I can assure you we have rewarded them since all their great and fantastic efforts by having a quality luncheon all together to reward them and personally thank them for the extra efforts and care they put in to our property.

I will be visiting the property today and with a warm smile and many hugs, I will remind them how valuable they are and how we like to hear about how we can do better.

Thank you very much for enjoying our hotel and it is refreshing to have such honest feedback. I am so glad you enjoyed everything about your stay. I do hope you will come again so on your next stay, you can see the normal atmosphere and the smiles we have daily.

Feel free to call me directly by contacting the hotel.

All my best and with appreciation,
Kimberly R. Pant
Best Western Director of Sales.
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Michigan
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Pretty Nice Hotel”
4 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

We recently stayed here for a volleyball tournament and this hotel was a lot nicer than I had expected. The room was clean, but controlling the temperature in the room was not an easy task. When we walked in it was freezing, which is fine because the room was empty, but after turning the heat on, it got VERY warm and then turning it down made it cold! We just couldn't find a happy medium, but we survived.The front desk was very polite and helpful at all times. The only thing that I was disappointed with was the breakfast. If you're going to serve scrambled eggs, please make them edible! Otherwise, stick with what works; yogurt, fruit, toast bagels, and beverages.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask thesweetsinMI about BEST WESTERN Hospitality Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyrena Johnson, Front Office Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
2 February 2012
Thank you for your response, you were staying with the Coldwater volleyball group weren't you? How did everything go with the team I don't remember seeing you again before you left. I'm glad to see that everything went well with your stay and that you enjoyed our service. I agree sometimes the heating units in the rooms can be a little bit tricky to get just right, especially since we do turn them off before guests check in. I'm sorry to see that you were disappointed in the breakfast, sometimes the eggs can be pretty hit or miss, and it's something that we're looking into improving in the near future. When we do I hope you'll come see us again so we can change that impression. Again thank you for the review it's greatly appreciated.
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Detroit, Michigan
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“excellent hotel”
5 of 5 stars Reviewed 25 January 2012

The hotel has recently become a Best Western, and it looks like a lot of renovations were done. It was very clean and bright, the room was actually a two-room suite, it had a mini-fridge and a microwave. There was also a good-size couch in the sitting room. The wi-fi connection in the room was very good. The breakfast was above average, with a lot of different choices and included a hot dish -- a different one each morning that we stayed there.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyrena Johnson, Front Office Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
2 February 2012
Thank you for your review, I’m really glad to see that you enjoyed the renovations we made. We are a relatively new Best Western, and much of the property was redone earlier in 2011 and that included some upgrades to the guest rooms. I’m glad to hear that you also had a good experience with some of the services we provide, like the internet and the breakfast as well as we really are proud of the fact that we do try to offer a lot more value through the little things like a friendly staff and a little bit of variety at the breakfast.
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Kalamazoo, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Very nice hotel at affordable rates”
4 of 5 stars Reviewed 21 January 2012

We stayed here for two nights. We had 3 rooms. Clean hotel. All rooms had refrigerators and microwaves, which was nice. Pool stayed open late, front desk staff was very helpful and friendly. Continental breakfast (not amazing, but decent). We got rooms for $48 using hotwire and they worth well worth every penny. Nice hotel. Plan on staying again for sure!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyrena Johnson, Front Office Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
2 February 2012
Thank you so much for your review, I’m glad you enjoyed your stay here with us. We do work very hard to keep our property clean along with all of our guest rooms and we are proud to provide a great service to all of our guests. I hope we see you again soon!
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Flint, mi
Top Contributor
203 reviews 203 reviews
Reviews in 53 cities Reviews in 53 cities
32 helpful votes 32 helpful votes
“don't let star ratings fool you”
5 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

Star ratings can be deceiving. This hotel may be rated only 2 or 3 stars, but these ratings are based on amenities. If a hotel has onsite spa, restaurant, shopping, conferance center, it will get more stars (even though the rooms, service, etc may be terrible). This hotel is an example where the Tripadvisor rating is a better indicator. The rooms are clean. The service is terrific. The breakfast is better than the standard free type. The bed is at the perfect comfort level (not too firm, not too soft). Given these facts, the value is excellant when you figure that I got it on a very low bid on a popular name-your-price website.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Ask flintjarvis about BEST WESTERN Hospitality Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyrena Johnson, Front Office Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
12 January 2012
Thank you so much for your response. We take a lot of pride in offering our guests the best experience we possibly can. You are right in that star ratings often have little to do with the quality of a hotel, we believe that the ratings and feedback from our guests are more important, and that is why we try to offer an experience as close to all inclusive as we can. I'm pleased to hear that you enjoyed your stay and I hope you and Mary are back to see us again soon! Again, thank you for your review.

Bryce Miller
Manager
BEST WESTERN Hospitality Hotel and Suites
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Additional Information about BEST WESTERN Hospitality Hotel & Suites

  • Best Western Grand Rapids
  • Grand Rapids Best Western
  • Best Western Hospitality Hotel
Address: 5500 28th Street SE, Grand Rapids, MI 49512-2052
Price range (per night):* INR4,280 - 5,780

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