This really is a great hotel to stay at while on business or pleasure in the Grand Rapids area. While you could choose to be right on 28th street with all the big chain stores and restaurants very close by, this hotel really is a much better choice.
The Meijer gardens are very close by and this is a nice place to walk around if you get the chance. If you prefer some indoor exercise there is a pool and a small fitness area
I have had the opportunity to stay here for nights at a time last year while working in Grand Rapids. The staff was always welcoming and accomodating and I really enjoyed being able to come in at the end of the day and see a friendly face behind the front desk who welcomed me by name.
At times I had to make last minute reservations, but they always tried to make sure they could find me a room even if they were filled. I never was told that I had to find a room elsewhere.
Even at night they were more than willing to get hot water for tea if it was out, and most nights (depending on when I got in) there were cookies at the check-in desk. And you cannot beat having an extremely large choice of hot breakfast items to choose from every morning along with cold breakfast options. There are choices even for those who are health conscious so if you can avoid the temptations you can still stick to your diet plan.
What kinds of choices are available? Rotating hot items in the morning and standard Belgian Waffle maker, Oatmeal, Hard Boiled eggs, juices, milk, coffee, tea, breads, bagels, English muffins, small pastries and muffins, cold cereal, mixed fruit and usually fresh fruit: bananas and oranges. In the Fall they would have some really good Michigan apples as well (a nice change from the Red Delicious at most chains which I don't call "delicious" at all).
The hotel is clean, and newer and the staff is extremely friendly. The area is safe and that is another reason that I would opt for staying here versus off of 28th street. No worries for my car parked in the lot. Well-lit.
The hotel really does care about what you think and will try to make things right if at all possible if there is a problem. In fact, one morning while I was at breakfast, the owner actually came up to me (I did not know who he was at the time). He asked me about my stay, and if I had any suggestions. They really do take to heart customer concerns. I don't know too many hotels that have the owners actually engage in conversation with patrons regarding how they can do better.
The rooms suites have a mid-sized fridge, and microwave. Some have large whirlpool tubs (not something that I need), large beds that are extremely comfortable and flat screen TV's. Downstairs there is also a small business area with computers and printers that are available and complimentary for internet use and small printing projects.
There is a sitting area in the lobby and a free "book share" available if you want to read something during your stay (or even after).
If there is a planned large event, I never felt like my needs came second to the people who were at that meeting or in that wedding party.
I will definitely stay here again if the opportunity warrants. So, if you find yourself looking for a reasonably priced hotel chain in Grand Rapids, this is definitely my number one recommendation. There are a few times during the year when they are sold out or very busy and that is usually during Art Prize (late Se[tember until early October).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Thank you very much for the very informative review of our hotel! I'm very happy to hear you enjoyed your stay with us. Your feedback means a lot to our staff here. I'll make sure to post your review for our employees to read. I bet they will get a kick out of your nice kind words. I appreciate that you took the time to write such a descriptive review of our property. We look forward to having you stay with us again soon, DOCDO6890.
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC