Would not recommend this hotel to anyone. Horrible area. Did not feel safe parking my car at all because of the area we were in. No attractions by the hotels, luckily we were not there for vacation. There were police pulling people over and arresting them several times in front and in back of the hotel. There is another hotel the Howard Johnson with a bar in back of the hotel, where people where yelling and loud throughout the night. The rooms were nice however, up to date. Breakfast was another terrible thing about it. It was horrible, have been to several hotels before and this by far lacks value. The staff were not very comforting, or reassuring was told to just park in the Howard Johnson, if I didn't want to park my vehicle in their lot.
I will say though the rooms were nice, up to date and clean. Overall lousy 2 days stay. Thanks.
Room Tip: Do not rent on the back side of hotel. Noisy with bar behind it!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
Dear LizzyL,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western Executive Inn & Suites we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use your feedback you gave us to implement improvements to ensure we provide a better experience in the future.
I would like to elevate your safety fears; both you and your car were both very safe. We provide 24/7 surveillance of the entire hotel in & out and I am happy to say I am not aware of any reported security issues occurring.
It sounds that the noise coming from Howard Johnson had kept you up. I wish you would have informed the front desk, we could have switched you to a quieter room.
I would be very interested in getting more feedback from you regarding our breakfast. What improvements would you suggest?
Because we did not provide you with the service you deserve please contact me directly at 616-246-6612, so we may come to a mutual resolution.
Warmest Regards,
Joanne Batson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC