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Best Western Executive Inn & Suites – reviews, photos

2725 Buchanan Ave, Grand Rapids, MI 49548 (Formerly Country Inn & Suites Grand Rapids South)
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Best Western Executive Inn & Suites
Best Western Executive Inn & Suites
Best Western Executive Inn & Suites
Best Western Executive Inn & Suites
Best Western Executive Inn & Suites
Best Western Executive Inn & Suites
Ranked #35 of 50 hotels in Grand Rapids
3.0 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    5
    2
    1
    1
    2
Date Rating
Michigan City, Indiana
1 review
“Poor hotel, bad area, would not recommend to friends/family”
2 of 5 stars Reviewed 3 February 2012

Would not recommend this hotel to anyone. Horrible area. Did not feel safe parking my car at all because of the area we were in. No attractions by the hotels, luckily we were not there for vacation. There were police pulling people over and arresting them several times in front and in back of the hotel. There is another hotel the Howard Johnson with a bar in back of the hotel, where people where yelling and loud throughout the night. The rooms were nice however, up to date. Breakfast was another terrible thing about it. It was horrible, have been to several hotels before and this by far lacks value. The staff were not very comforting, or reassuring was told to just park in the Howard Johnson, if I didn't want to park my vehicle in their lot.

I will say though the rooms were nice, up to date and clean. Overall lousy 2 days stay. Thanks.

Room Tip: Do not rent on the back side of hotel. Noisy with bar behind it!
See more room tips
  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask 81LizzyL about Best Western Executive Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne Batson, Manager at Best Western Executive Inn & Suites, responded to this review
6 February 2012
Dear LizzyL,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western Executive Inn & Suites we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use your feedback you gave us to implement improvements to ensure we provide a better experience in the future.

I would like to elevate your safety fears; both you and your car were both very safe. We provide 24/7 surveillance of the entire hotel in & out and I am happy to say I am not aware of any reported security issues occurring.

It sounds that the noise coming from Howard Johnson had kept you up. I wish you would have informed the front desk, we could have switched you to a quieter room.

I would be very interested in getting more feedback from you regarding our breakfast. What improvements would you suggest?

Because we did not provide you with the service you deserve please contact me directly at 616-246-6612, so we may come to a mutual resolution.

Warmest Regards,
Joanne Batson
General Manager
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Thionville, France
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
2 helpful votes 2 helpful votes
“Confortable and clean”
3 of 5 stars Reviewed 1 February 2012

Just one night in this nice quiet hotel, everything's clean and well ordered. Pool seems to be little but fine.
Only the breakfast is standard, that is to say with not a lot of fresh things to eat, which is often the case in USA (no fruit, no yogurt, ...)
Did not have time to see around, didn't seem to be on a particular interesting location...

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ZHRO about Best Western Executive Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne Batson, Manager at Best Western Executive Inn & Suites, responded to this review
6 February 2012
Dear ZHRO,

Thank you for your comments regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come and see us again soon.

Joanne Batson
General Manager
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Des Plaines, Illinois
1 review
“Excellent Hotel!!!!”
5 of 5 stars Reviewed 16 October 2011

My boyfriend and I stayed here for 2 days and were pleasantly surprised. From the check in process to checking out it was very smooth. Kevin & Joanne at the front desl were pleasant and friendly. The hotel was clean and immaculate, the rooms were updated and modern, the doors were nice and heavy therefore allowing for a very quiet nights sleep and we were across the hall form someone with kids crying but when you closed the door it was sooooo quiet. Breakfast offered a variety of hot and cold foods. The pool and Jacuzzi were amazing. Overall this was a pleasant and hidden surprise, we are so glad we stayed here and not the one by the airport. If I ever end up in Grand Rapids again this is where we want and will stay!! Thank you for the pleasant and enjoyable time.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Laura C about Best Western Executive Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne Batson, Manager at Best Western Executive Inn & Suites, responded to this review
15 November 2011
Dear Valued Guest,

Thank you for taking the time to write a review on tripadvisor. We are delighted you enjoyed your stay and hope to see you again in the near future.

Warmest Regards,
Joanne
General Manager
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Lake Geneva, Wisconsin
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Very plush for the money spent!”
5 of 5 stars Reviewed 12 January 2011
1
person found this review helpful

The hotel was very clean, reception was very friendly, professional and accomadating. The comtinental breakfast was OK bu tnothing spectacular, just your average breakfast. The rooms were perfect, then again I was given a free upgrade as it was a late afternoon check in and the rooms were open. I stayed the night in a King suite and it was plenty roomy with a very comfortable bed. Not much more you could ask for.

  • Stayed January 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask superlean3 about Best Western Executive Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne Batson, Manager at Best Western Executive Inn & Suites, responded to this review
14 September 2011
Dear Superlean3,

Thank you for taking the time to review our property. We are very pleased to see that you enjoyed your stay and we look forward to serving you again in the near future.

Regards,

Joanne B.
General Manager
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Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“I wouldn't stay there again if they paid me $100.00 a night!”
1 of 5 stars Reviewed 18 May 2009
2
people found this review helpful

This hotel is across the steeet from a vacent run down paking lot. Not a nice area. The beds are horrible. Pillows were even worse and there wasn't much bedding. There morning breakfast is bad the to go cups for coffee are tiny thimble size. There are no other cups or mugs to use. The amount of urine on the bathroom floor was nasty. Run a rag on the floor and you will see.The place is scary!

  • Stayed May 2009, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Wrldtrvlerillinois about Best Western Executive Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edith Villafane, General Manager at Best Western Executive Inn & Suites, responded to this review
22 May 2009
The hotel is very sorry to hear how your stay was with us, we have searched our records and no complaints were made during your stay. We would of loved to fix the problems you exprienced if we were given the chance to do so. Thank you for writing this review we will be working forward to correct the problems. We are work extra harder so that not another guest may have a bad exprince with us agian.
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Additional Information about Best Western Executive Inn & Suites

  • Country Inn Grand Rapids
  • Grand Rapids Country Inn
Address: 2725 Buchanan Ave, Grand Rapids, MI 49548 (Formerly Country Inn & Suites Grand Rapids South)
Price range (per night):* INR4,558 - 6,948

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