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Holiday Inn Express South – reviews, photos

2.5 of 5
6569 Clay Ave SW, Grand Rapids, MI 49548
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Holiday Inn Express South
Holiday Inn Express South
Holiday Inn Express South
Holiday Inn Express South
Holiday Inn Express South
Holiday Inn Express South
Ranked #31 of 50 hotels in Grand Rapids
3.0 of 5 stars 54 Reviews
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54 reviews from our community

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Traveller rating
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Date Rating
Clio, Michigan
Senior Contributor
28 reviews 28 reviews
Reviews in 27 cities Reviews in 27 cities
6 helpful votes 6 helpful votes
“In the Middle of everything!”
5 of 5 stars Reviewed 3 February 2012

If you're coming to Western Michigan, Grand Rapids or Kalamazoo area, this is the place to be, especially if you are traveling with Children. Starting with the built-in waterpark, you are near the John Ball Park & Zoo, Meijer Botanical Gardens, and a short drive down to Kalamazoo to the Air Zoo, as well as all the art museums, and the city-scene downtown Grand Rapids! The rooms are clean and the staff is very friendly. The rooms on the third floor are 'loft suites' with a second-floor bedroom and rough-hewn wood bunk-beds with it's own bathroom, as well as a master bedroom, and living room area, with a fold-out couch. The only downside I found is they have very limited parking.

Room Tip: If you have kids, try to ask for a loft suite.
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Did not meet expectations”
3 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

We selected this hotel thinking it was a good place for families, given that there is a water park at the hotel. The water park is small, good for families with small kids during a slow, non-crowded stay. We stayed in a standard room - a king size bed with a sleeper sofa. One disappointment because it was not communicated on the website: they would not provide a rollaway cot because it would violate fire codes. Another item not communicated ahead of time: a $100 security deposit is required at checkin. We stayed over the New Year weekend, and it turned out that there were special activities on NYE for the family to celebrate. However, I believe that the staff was overwhelmed with the large number of people during the holiday weekend. This showed up in a number of ways: no early check-ins, our keycard expired at the end of the 1st and 2nd days without explanation, did not clean the room unless I called to request a cleaning, the same hot breakfast was served all 5 days of our stay. The hotel is probably fine for a one- or two-night stay during a slow period. But we will not likely return since we stay for many nights when we are in town visiting family.

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Ok, not great”
3 of 5 stars Reviewed 1 December 2011 via mobile

We stayed one night with our 3 boys. Ages 10y, 13y, 16y. The hotel needed some cleaning. It looks newer from the outside but the inside is pretty worn. The staff was very nice and helpful. No complaints there. Our room was a double. Standard room. Standard size. The bathroom had a sour smell but wa clean. The room wad clean too. A little outdated but we didn't feel like it was dirty. The Hallway was very noisey with kids running through the hallway, but that is a parent problem, not a hotel problem. The pool/slide area is small. The kids liked it though, but were bored pretty fast. I think it's better for smaller kids. They have a large eating area upstairs from the pool. Good for parties. I not it was worth the price we paid. Won't stay there again unless t price comes down.

  • Stayed September 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren, Michigan
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Best weekend - ever!”
4 of 5 stars Reviewed 26 November 2011

Decided to do a quick weekend get-away with the kids ages 8, 6, 5, and 2. Did a Google search for "indoor water parks in Michigan" and this hotel was one that appeared. I called and made reservations - very pleasant experience! I asked for adjoining rooms and although there is never a guarentee, we got what we asked for! Breakfast is included and I must admit, it was pretty darn good!

The hotel is clean, as were the rooms! Both were spacious! The water park is pretty nice, too! I don't think that kids much older than 10 would enjoy it as much as ours did. The only complaint that I have is, while there are lifeguards on duty, they don't do much about the older kids running around and knocking into the smaller kids. Our 2-year-old was knocked down twice in the "baby pool" by rude kids. We do plan on coming back again sometime soon!

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sudhir Modi, Director of Sales at Holiday Inn Express South, responded to this review
28 November 2011
We're so glad you chose to stay with us and appreciate the opportunity to provide quality entertainment at the hotel's BIG DIP Water Park for your holiday weekend getaway. Great to hear that you enjoyed the hotel's delicious free hot breakfast buffet! Hopefully you tried out our new pancake makers too! Please be assured that we take guest safety and security very seriously and will review your observations of the older children in the pool area with the life guard staff. We look forward to seeing you and your family again soon!
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michigan, USA
Senior Contributor
36 reviews 36 reviews
Reviews in 23 cities Reviews in 23 cities
5 helpful votes 5 helpful votes
“Don't expect to workout”
3 of 5 stars Reviewed 16 November 2011 via mobile

Stayed for business in the area. Room was ok. Clean. Breakfast typical. Staff friendly. But if you like a treadmill or elliptical don't plan on them working properly. Both treadmills slip so bad you can't walk on them safely. The elliptical could be updated. Didn't try the stationary bike and there are some free weights. I book most of my hotels based on the excercise room - I stayed here within the past year and if I recall they didn't work right then either. May sound silly but when you travel all week it's nice to have the equipment available.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sudhir Modi, Director of Sales at Holiday Inn Express South, responded to this review
28 November 2011
Thank you for your business! We appreciate your comments and have utilized this opportunity to conduct a quality review of the hotels fitness area which features a new treadmill, fitness bench, and dumbell sets along with our other cardio equipment. Guest safety in this area is very important to us.The fitness area equipment receives routine preventive maintenance, however we were able to determine that one of the belts had in fact become loose and this has since been repaired. We understand that for some of our guests, maintaining a healthy lifestyle while traveling is extremely important. If we can do more to improve this area and the service we provide to you, we want and appreciate your suggestions and feedback. Thank you, we look forward to seeing you again soon.
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Additional Information about Holiday Inn Express South

  • Holiday Inn Express Grand Rapids
  • Holiday Inn Grand Rapids
  • Grand Rapids Holiday Inn
Address: 6569 Clay Ave SW, Grand Rapids, MI 49548
Price range (per night):* INR5,725 - 9,560

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