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Baymont Inn Grand Rapids N/Walker – reviews, photos

2.5 of 5
2151 Holton Court NW, Walker, Grand Rapids, MI 49544
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Baymont Inn Grand Rapids N/Walker
Baymont Inn Grand Rapids N/Walker
Baymont Inn Grand Rapids N/Walker
Baymont Inn Grand Rapids N/Walker
Baymont Inn Grand Rapids N/Walker
Baymont Inn Grand Rapids N/Walker
Ranked #26 of 50 hotels in Grand Rapids
3.5 of 5 stars 24 Reviews
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24 reviews from our community

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Date Rating
Asheville, North Carolina
Contributor
13 reviews 13 reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
“No customer Service!”
1 of 5 stars Reviewed 1 March 2011
1
person found this review helpful

We are a touring theatre company, booking literally 21 hotel rooms a week throughout the year. We have great success with Hotwire and booked this hotel on Hotwire for three employees.

It took our actors nearly two hours from the time they arrived at the hotel to the time they checked into their room. The problem was the hotel refused to work with them in getting them in a hotel with two beds. Despite the fact they had rooms available.

They are staying here for 8 days and on one of the nights all the double rooms are apparently booked. So we generously made every concession possible. Including asking to stay in a double until the sold-out night and then pay for a cot for the one night in a king room, then return to doubles after that.

The hotel continued to refuse to allow our employees to change rooms?

I understand the rules of Hotwire, but for a service industry hotel, this is absolutely absurd. If rooms are available then for pete's sake why not work with us? After agreeing to pay an additional $80 on our booked room we were told that the actors could stay in a double room until the sold-out night and then will be moved to a room with a king bed and a cot for the remainder of their stay.

This is the first time in nine years of using Hotwire and booking hotels for our employees that we've ever encountered a hotel so against customer service.

Frustrating. The great part is that our company is returning for two more 30 day stints this year and aren't using Hotwire for those stays and I can absolutely assure you that we won't be staying at this hotel.

  • Stayed March 2011, travelled on business
    • 1 of 5 stars Service
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Ask Travelingperformer about Baymont Inn Grand Rapids N/Walker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, Michigan
1 review
2 helpful votes 2 helpful votes
“Manager rude!!”
3 of 5 stars Reviewed 14 January 2011
2
people found this review helpful

I went there to celebrate my sons 3rd birthday and upon checkin I was told that we are not allowed to have a "party" at the hotel. The front desk advised that even though they did not have a refridgerator to hold ice cream that we were able to celebratee the toddlers birthday. The Manager Tony told my Mom that we were not allowed to have a party without renting the conference room. We had 6 adults and 2 babies, we did not need a conference room , that is why we rented a room so that the kids could swim and enjoy themselves. The total of people staying was 3 in the room. My friend is a manager at a hotel and she says the capacity for a room with two beds is four people. After Tony basically called my Mom a liar and said the front desk never said they could celebrate my sons birthday. He pretty much insuted my moms judgement. After all the arguing the manager then told us we were not allowed to even occupy the room. I understand every business needs their money but to try and sell a room unnecessary to my needs was a rip off. I already had a room reserved for the occasion. So in closing I would like to thank Tony for a bad representation of the Baymont chain and way to go for ruining a 3 year olds birthday I would NEVER go back to that hotel for how we were treated.

  • Stayed January 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask army11 about Baymont Inn Grand Rapids N/Walker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
1 review
2 helpful votes 2 helpful votes
“Value For Money- not your average 2 star hotel!”
4 of 5 stars Reviewed 8 January 2011
2
people found this review helpful

My boyfriend and I are from Australia and travelling thru America for 2 months, so we are looking for fairly cheap accomodation. We used the Priceline.com website and bid for a place to stay at a 2 star hotel for the price of $40 a night. They sent us to Baymont Inn and Suites in Walker and we were not disappointed!
We were fortunate to get a king room, so massive bed, big room and own bathroom. After spending Christmas and New Years at a 2 star hotel in New York this was luxury, at the same star rating and a third of the price or more we couldnt belive it!
Staff were friendly, our room was cleaned daily, again our room had new carpets and had just been painted so was nice.
Free Wifi was great as we were constantly talking to friends back home.
The biggest pro was complimentary breakfast! Though they didnt have an actual restaurant hey had a dining rm where every morning a basic breakfast was served including waffles, toast, cereal, sausgae, juice, muffins and donuts etc. Saved us money! Dinner was also served twice a week complimentery aswell.
A fridge in the room aother advantage, as we were hear for 8 days could buy small groceries, didnt get that in New York!
A fitness room, spa and pool were also available and we actually used all 3 during our stay.
Only con was because we didnt know the area that well we were about 10-15mins from city we eneded up hiring a car as we actually couldnt find much public transport around here. Was alot easier as we could come and go as we pleased.
Only discrepitancy was one night we had dinner reservations in the city and had rang front desk to order us a cab, they forgot! However in the end they paid for most of our cab fair which was greatly appreciated when they did ring a cab for us. All in all a great experience, coming from Perth, Australia you wouldnt get any of this for that price. Was very pleased and exceded our expectations. Great value for the price!!!

  • Stayed January 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask KendallandDwayne about Baymont Inn Grand Rapids N/Walker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalamazoo, Michigan
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Great place to stay”
4 of 5 stars Reviewed 19 October 2010

A group of friends got together for a girl's weekend and we were so pleasantly surprised with our stay at the Baymont. Wayne greeted us warmly and made sure we were well situated. Our suite was actually two rooms, so we had 2 bathrooms, what a bonus. Room was clean. Bed very comfortable. The strangest thing was that there were no clocks in the room. Pool and jacuzzi clean and nice - great temp. Breakfast was very good, even had hard boiled eggs and sausage. Staff was very nice and helpful too. Only disappointment was that the treadmill was not working.

  • Stayed October 2010, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask juliekenben about Baymont Inn Grand Rapids N/Walker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Wonderful comfortable stay”
5 of 5 stars Reviewed 31 July 2010

What a nice place to stay! Drove from NY with a friend and a big bloodhound to visit friends in the area. I was not expecting much and was pleasantly surprised--the staff are friendly and helpful (the phone rang after we checked in and I thought it was to tell us the dog was too big, but is was to ask us if everything was OK and if we needed anything!) The rooms were big (I booked 2 king suites), the beds incredibly comfortable, and the place was clean and well maintained. It was even the dog's favorite motel! There is a gas station with a 24 hour min-mart on the same piece of property and the hotel is right off the highway. We did not need to be near downtown as our friends were north of the city, but downtown is a 15 minute car ride. Wish there were more Baymonts on the east coast.

  • Stayed July 2010, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask elizsil about Baymont Inn Grand Rapids N/Walker
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Additional Information about Baymont Inn Grand Rapids N/Walker

  • Baymont Inn Grand Rapids
  • Grand Rapids Baymont Inn
Address: 2151 Holton Court NW, Walker, Grand Rapids, MI 49544
Price range (per night):* INR5,002 - 6,281

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Baymont Inn Grand Rapids N/Walker
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