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Super 8 Grand Rapids/Airport – reviews, photos

2.0 of 5
4855 28th Street SE, Grand Rapids, MI 49512 (Formerly Exel Inn)
Hotel amenities
Super 8 Grand Rapids/Airport
Ranked #36 of 50 hotels in Grand Rapids
3.0 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    4
    4
    4
    3
    4
Date Rating
Lake City, Michigan
Senior Contributor
38 reviews 38 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Smoky and old”
1 of 5 stars Reviewed 29 November 2011

Stayed at this hotel from the Top Secret Travelocity site. 2 star hotel, I figure it should be OK for one night. Very smoky and old, my throat was very scratchy in the morning from the smell and couldn't sleep. Why is this a 2-star hotel? Wanted to ask to be moved to a different room but we were lucky enough to actually get someone to check us in.

Very disappointed.

  • Stayed October 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian, Michigan, United States
1 review
“Motel lacking management!”
2 of 5 stars Reviewed 30 October 2011

The Lobby smelled bad. The hallway smelled strong of cigarette smoke, fortunately the smoke smell was not in the room itself. Worst of all - from 2AM - 4 AM, there was a young child and it's mother that yelled, screamed and cried the whole two hours! Where was management? Why didn't they step in and stop the noise? I mentioned the noise to the clerk in the morning he mumbled an apology. We were very disappointed! :( Not coming back!

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Mike Mcwilliams, General Manager at Super 8 Grand Rapids/Airport, responded to this review
27 February 2012
I first want to thank you for writing such a detailed account of your stay with us last year. Although I was shocked to hear about your stay, I feel want you to know that it has been used as a training tool for the entire staff.

I also wanted to inform you that management at the hotel has in fact changed. As of February 1, 2012 I became the General Manager of this property and it has become my priority to improve the experiences for each of our guests. Although I was not the General Manager at the time of your last stay it is my hope that you will consider staying at our hotel the next time you are in Grand Rapids. If so, please contact me directly.

Mike McWilliams
General Manager
Mike.McWilliams@ihrco.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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110 helpful votes 110 helpful votes
“Well, OK.”
3 of 5 stars Reviewed 8 September 2011

My room smelled of smoke, but was otherwise OK. The parking OK, the neighborhood OK. Nothing special, nothing horrible. The Hilton is across the street.

The breakfast room was not fully stocked when I arrived around 8 a.m.. The attendent came in and stocked the breakfast bar, and then the maids came in as soon as she left. They stuffed their pockets with bagels, yogurts, muffins, and other stuff. When they were done filling their pockets they grabbed a coffee, juice, or milk and then retreated to the maid room like a bunch of mice, leaving the breakfast bar nearly empty again. The room had not been cleaned. There were crumbs all over the tables.

I won't stay here again, but you might enjoy the sideshow at breakfast.

  • Stayed August 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“very clean, great price for what you get”
4 of 5 stars Reviewed 6 September 2011

i was here on a very brief overnight stop, booked through expedia. the room very fresh and clean. no concerns with the cleanliness. very basic, which was fine, i wasn't even in town for 12 hrs! front desk was super nice and pleasant at check in and in the morning when i checked out. the breakfast was very simple, cereal with bagels, coffee and juice. i would stay here again, and recommend this spot if you just need something simple for a short period close to the airport or davenport university.

  • Stayed September 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Troy Michigan
Senior Contributor
21 reviews 21 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Smelly Hotel”
2 of 5 stars Reviewed 26 August 2011

I stayed here with my kids one evening on my way back from Michigan's Adventure. It was too late to drive all the way back home. So, we looked for a place to stay for about 6 hours of sleep then back out onto the road. This was one of the few cheap hotels still available when I called. I think I know why. This hotel is old, and the 2nd story floors squeeked while you walked to tell you so. However, the most objectionable part of the stay was the smell in my room. It was musty, smokey, and bad cleaning products smelling in each breath I took. Luckily, I could open the 2nd floor room's window to get some relief.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Super 8 Grand Rapids/Airport

  • Super 8 Grand Rapids
  • Super Eight Grand Rapids
  • Grand Rapids Super 8
  • Grand Rapids Super Eight
Address: 4855 28th Street SE, Grand Rapids, MI 49512 (Formerly Exel Inn)
Price range (per night):* INR2,779 - 3,390

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