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Hilton Grand Rapids Airport – reviews, photos

3.5 of 5
4747 28th Street SE, Grand Rapids, MI 49512
Hotel amenities
Hilton Grand Rapids Airport
Ranked #20 of 50 hotels in Grand Rapids
3.5 of 5 stars 55 Reviews
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55 reviews from our community

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Traveller rating
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    18
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    6
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Date Rating
Gansevoort, New York
Senior Contributor
47 reviews 47 reviews
Reviews in 28 cities Reviews in 28 cities
13 helpful votes 13 helpful votes
“Convenient but lacking”
3 of 5 stars Reviewed 1 November 2011
2
people found this review helpful

This was my second business stay here this year and it was chosen because of it's close proximity to both the airport and the business I was visiting. I typically try to stay in Hilton's anyways, but will most likely try someplace else on my next trip to that area. This hotel is more like an older Holiday Inn than a quality Hilton hotel that I'm used to.
The restaurant was decent and my suite was spacious but it lacked some basic amenities...like drinking cups.
On both stays here, the wireless internet was severly lacking. Neither myself nor my coworkers could get on the network because it kept saying it was maxed out and late at night when we were able to finally get on, the connection was extremely slow and occasionally kicked us off. Not a good thing for business travelers!
So other than the convienience of being close to many great restaurants, businesses and the airport, there isn't much else to cheer about for this hotel.

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“a pleasant stay”
4 of 5 stars Reviewed 31 October 2011

I stayed one night at this hotel due to a cancellation of my flight to the west coast. I was pleased with the service and the hotel in general. The bed was very comfortable. The room was a bit dated, but was very clean. I would not book this hotel for a recreational stay, but for a short stay it is very acceptable. This is basically a business hotel. I would stay here again.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask kayatz about Hilton Grand Rapids Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncansville
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Very nice and clean hotel!”
5 of 5 stars Reviewed 14 October 2011

After reading some of the reviews I was a little apprehensive to try this hotel, but decided to give it a shot. After expecting a sub-par hotel and staff, I was extremely surprised that the hotel is very nice and the staff was very kind and willing to do anything to give me assistance. I would definitely stay there again.

Room Tip: I would recommend staying on the first floor, since the elevators area a little walk from the front...
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  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wmellott about Hilton Grand Rapids Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surprise, Arizona
Top Contributor
50 reviews 50 reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
“Good location, but hotel not up to Hilton standards”
2 of 5 stars Reviewed 5 October 2011
2
people found this review helpful

Stayed two nights on business and was pleased with the location, but unimpressed with the room. The place is more like an old Holiday Inn, than a Hilton. Sure it has granite countertops and nice bedding, but shabby is shabby. Worst of all was the bathroom. If you go to the trouble to remodel, do it right. Granite and new faucets just doesn't make up for the nasty old tile, tub and vanity. I've found a lot of mildew in my time, but this place was bad. Check out the pictures I've posted. I put a little water on a damp face cloth and ran it across some of the black areas... and a lot came off without effort. If you can afford to stay somewhere else, do it.

Pros: Decent restaurant
Nice employees
Lots of attractions in the area, including great shopping
Better than average TV channels
Comfortable bedding

Cons: Nasty bathroom
Very small bathroom
Slow internet

  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hattiesburg, Mississippi
Senior Contributor
25 reviews 25 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Upscale and professional”
4 of 5 stars Reviewed 29 September 2011
1
person found this review helpful

Every time I have stayed here, I have been impressed with the professionalism of the hotel staff. I feel like I'm in the Ritz-Carlton and the management must certainly run a tight ship. Rooms are very nice and impeccably clean. Layout is a bit confusing, but you find your way fairly quickly. I would have expected breakfast to be included in the room rate, but is a separate bill. Would stay here again.

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Grand Rapids Airport

  • Hilton Hotel Grand Rapids
  • Hilton Grand Rapids
  • Grand Rapids Hilton
Address: 4747 28th Street SE, Grand Rapids, MI 49512
Price range (per night):* INR5,780 - 9,337

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