This motel is severely understaffed and poorly maintained. My husband and I decided on a last minute trip to Northern Michigan to do a color tour because of the beautiful weather. My experiences with America's Best Value motels has been largely positive and I knew I could get a good deal with my Value Club membership so unfortunately, did not check this site for reviews before making my reservation.
A member of the housekeeping staff was checking people in because they had an employee quit, there was only one desk clerk, who had been working 16 hours a day and the manager was on a three week vacation. She did the best she could but had some difficulty. We were able to get the room we reserved but others did not. We reserved a jacuzzi room. When we arrived, about 3pm, they were still cleaning the room. We noticed the access panel was off the side of the jacuzzi and needed to be glued back on and we requested that a fridge for the room, then went out to enjoy the day. When we finally returned, about 9pm that evening, we noticed lots more. The panel had not been put back on the jacuzzi and a microwave instead of a fridge had been brought in and placed on the floor, and plugged into the wall.
We were tired so got ice to keep our water cold, used the jacuzzi anyway and then pulled back the covers to go to bed. (we had pulled back the covers on one side when we first checked in, but not examined the bed thouroghly) There was crusty brown stuff on one of the pillow cases and the sheets were covered with someone elses hair. We pulled off the pillowcase and the pillow was covered with yellow stains. The blanket was also stained.
I went down to the lobby, where the exhausted desk clerk was talking to an unfortunate man who had made reservations for two nights online and found they had no record of it and the only places with vacancies were south in Saginaw or north over the bridge. When I explained the situation, the clerk apologized and gave me replacement sheets and pillowcases. However he said they did not wash the pillows because they couldn't be washed and had no others. The sheets were wrinkled and in a pile but clean. When I got back to the room, I found he had given us the wrong sized bottom sheet. My husband went down to see the clerk and they had no more King size sheets so he gave us two double sheets. We read the care instructions on the pillow and they are machine washable.
As we moved around the room that night, we realized it was surface cleaned-(toilet, tub and sink cleaned) but otherwise very dirty. Walls were dirty and scratched and dented ,even the light switch panels were dirty. The molding was missing over the a/c. The fan in the bathroom was filthy. Some of the towels were stained and there was hair on them and on the styrofoam water cups. The only toiletries were three small hand soaps, no complimentary shampoo, conditioner etc. The carpet had burn marks in it as did the side of the tub although this was a nonsmoking room.
We were so uncomfortable with the lack of cleanliness in the room that we skipped the complimentary breakfast. There is internet access but it is unsecured. The general poor maintenance and lack of cleanliness we put down to understaffing and lack of concern or interest in the motel by the absent manager. The staff they had was doing the best they could with limited time and resources but was not sufficient to maintain or even clean the property. The staff was friendly and polite and as helpful as they could be but we would never stay there again and will certainly check all reviews and never assume an America's Best is clean and well maintained again.
At the back of the building by the rear door is another smaller structure that appears to be a smaller motel building converted into long term housing. It is in horrible disrepair and an eyesore. We would recommend that no one stay at this location unless they have a high tolerance for dirt and poor maintenance and don;t mind sleeping on bedding someone else has used.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC