I should have known it was going to be bad when I called the 800 number and the phone was answered "This is Allison" and I had to ask, "Is this Marsh Ridge?" and she answered "ah, yes, can you hold?" We had so many issues with the room, among which was the decor and furniture from 1980 and it was very musty smelling. There was less than a 1/4 roll of toilet paper on the roller and NO extra toilet paper in any of the cupboards. When we went to dinner at 8:00ish the front desk was CLOSED and referred us to the restaurant... when we told the person who was to seat us that we needed front desk help, her solution was to send my husband to the men's bathroom and retrieve an extra roll, which was a huge roll for a public restroom and was too large to fit on our roller so we had to set it on the counter... classy. (She never offered to have it sent to our room, we had to carry it back - we were shocked but didn't want to wait around hopeing someone would bring it to us!) No Kleenex/tissue. The bathroom faucet would spray water to the right if turned up too high. The bathroom faucet dripped unless you turned it off just right. The bed was hard as a rock. No extra pillows or blankets which would have been nice to have as there was no heat. The air conditioning turned on as someone had auto-set it to 67 degrees. The heat wouldn't turn on so we had to run the fireplace to try to get some heat but it wasn't in the bedroom so we stayed cold... since there was no one at the front desk we didn't try to call ... After a sleepless night I was going to make coffee and decided against it because the pot hadn't been cleaned -ever- No hair dryer. Our dinner was good and the waitstaff seemed nice. I sent a letter to Marsh Ridge over a week ago and have not heard back one word from them. When we checked out we tried to tell the girl at the front desk about everything but she wasn't too interested. We will never stay there again.
- Marsh Ridge Hotel
