I have stayed at the Lodge many times taking advantage of perk club specials. I had issues with this visit and spoke to Mr. Engel, C.O.O. which enlightened me in ways that may help other guest.
If you have a problem it is your responsibility to make clear how you feel things should be handled. If a manager offers a room that is unsatisfactory, please ask to see another, even if they didn’t offer. Use the perk club special, but remember that you are paying such a small rate that you should feel grateful for what you get. Bring snacks/food so that you can eat in the room. Swim because this is what is offered at no additional costs. No food is allowed to be brought into the fun center, so keep the birthday cake in your room, and call Little Ceasers, instead of ordering pizza on site.
Stay away from rooms that are near or above the entry doors, because on very busy times like snow fest, and cold days, smokers will smoke by the entrance. If you have smoke induced asthma you should have your inhaler. It is also loud and it seems like the people are talking in your room. I am told there is no way smoke-smell can get into a third floor room, but if you can hear noise from below, then maybe the same air will allow smoke in too? Either way, plan accordingly.
They do such a high volume of sales that one family having issues will not bother them if you never return. There are other hotels in the area, but you cannot get them at the perk club special rate. Then again, you just may find you can.
Room Tip: Stay away from rooms by the entrances if you have smoke-induced asthma.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 March 2012
Dear GWKelly;
I am sorry that my efforts and the efforts of the managers working with you on your recent stay did not give you satisfactory results. As I promised you I have met with and counseled the staff involved so that we may learn from our mistakes regarding moving guests to other rooms when they are disappointed. I agree with much of your advice to other guests such as bringing your inhaler and taking advantage of loyalty club special rates. But we DO value every guest and we MUST value every guest. Business is not such that we can let guests leave frustrated because so many others are waiting to replace them.
I am confident that our team learned from the experience and I understand your frustration. Please take me up on contacting me personally if you decide to reserve again and I will personally arrange the guestroom for you in our system.
Sincerely,
Jim Engel, COO
Bavarian Inn Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC