my boyfriend and i went online in ontario to look for a nice hotel to stay in that was pet friendly with a jacuzzi in the room. we found the Americ Inn and got the phone number and called through the online phone number. the man that i spoke to on the phone had terrible english, they booked our room. we got to the hotel and the hotel attendant said that the room they had our reservations for was not available. we were both very irritated. so they put us in a different room, we went upstairs to the room and the room was filthy, not cleaned, unmade bed. i went back down to the lobby and talked to Sheri at the front desk, she was very helpful she put us in a different room. after we brought our dog up from the car and had everything in our room we went back down, we didnt want to be paying for a room that we werent staying in. we had to then called expedia because thats who they do their work with. i asked for someone that could speak english, then they called the hotel and it was all so frustrating, we didnt even want to stay anymore. in the end SHERI was very helpful, i would probably never go to this hotel again but if i ever did i would only go because of SHERI!

Wonderful accommodation for the price. Excellent location. Very helpful staff.

We stayed at this hotel for my daughter's softball tournament. The lady who managed the breakfast room was there for over 15 hours that day. She was beyond accomodating. She was amazing! She even had fun with the girls and they all enjoyed her.
The beds were hard! There were never any pool towels and there were no extra room towels to use at the pool.

Well, my boyfriend and I decided we needed a quiet evening together when I visited from college. We booked the hotel, getting the jacuzzi room and we got excited for the night. We came in from his hockey game
laughing, turned the jacuzzi on and couldn't get the water to stay in the tub! I went downstairs to call family real quick to tell them I had made it down from the UP ok while my boyfriend called the front desk. All they did was come in and say they couldn't fix it tonight. They didn't offer us an alternative! I was really upset, so we went out again and came back at about two AM, and when I went into the bathroom I found the toilet didn't work right! They once again stated nothing could be done tonight. I gave up and as we lay down to go to bed, there was yelling all down the halls and people calling each other horrible names. So much for our romantic night together! I went back to college disappointed and distraught.