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Red Roof Inn Farmington Hills – reviews, photos

2.0 of 5
24300 Sinacola Court, Farmington Hills, MI 48335
Hotel amenities
Red Roof Inn Farmington Hills
Red Roof Inn Farmington Hills
Red Roof Inn Farmington Hills
Red Roof Inn Farmington Hills
Red Roof Inn Farmington Hills
Red Roof Inn Farmington Hills
4.5 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    14
    13
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    1
    2
Date Rating
Plymouth, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Terrible Customer Focus”
1 of 5 stars Reviewed 4 October 2011

I spent at least two extended visits at this property. No less than 14 days each visit. The front desk staff came across very rigid and inflexible when it came to providing guest relations solutions. This tone was apparently set by the management and trickled down the ranks. There were also foreign housekeeping staff that spoke very little english and had little to no skill dealing with guests. They would even enter the room without knocking and identifying themselves. There were numerous maintenance issues from broken AC units to toilets that didn't flush properly. The general manager walked around the property in attire more suitable for a county club (polo shirt and shorts) than someone there representing hotel management. I will never stay at this property again and advise you to stay here at your own risk!

  • Stayed August 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Brinamorg00 about Red Roof Inn Farmington Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FHRRI, General Manager at Red Roof Inn Farmington Hills, responded to this review
10 October 2011
I apologize you felt your experience during your stay here at the Red Roof Inn Farmington Hills was not satisfactory. I understand that you feel we were unable to assist you in solutions to your needs. We feel that we went above and beyond by providing solutions ranging from upgrades at no cost, and a flexible payment option, for your stay with us. I can assure you that I have reviewed our procedures with our housekeeping team and that each member announces themselves before entering a room. If the guest does not respond to their announcement, they will assume the room is available for service. I can also assure you we take all maintenance issues very seriously, and act on any concerns immediately. A primary goal is that all of our rooms and amenities are functioning as they should. Our team’s main focus in customer service and guest experience. We pride ourselves on providing a high level of both, and we do allow our team to represent themselves in a professional manner, that allows for comfort, depending on the weather. We extend this level of service and courtesy to all of our guests, and look forward to having anyone needing a room, in our area, to stay, as a guest, with the Red Roof Inn Farmington Hill.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great price and close to everything”
5 of 5 stars Reviewed 11 August 2011
2
people found this review helpful

The price is great, even cheaper than other Red Roof Inn's only a few miles away. Don't let the cheap price fool you. It's a very nice and clean hotel that has the basics you need. Nothing fancy but definitely not dirty and run down.

  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pete M about Red Roof Inn Farmington Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chesterfield, MO
Top Contributor
134 reviews 134 reviews
Reviews in 77 cities Reviews in 77 cities
165 helpful votes 165 helpful votes
“Great motel – powerful shower”
4 of 5 stars Reviewed 31 July 2011

Typical red Roof Inn, checkin was fast, and the rooms were nice. My bathroom had water damage near the shower. I found out why when I used the shower. It was the most powerful shower I have ever had at a hotel! It was amazing. But some of the water escapes since the stream is so strong, even with the shower curtain closed. Beds were OK, nothing great, and the TV had most cable channels. Air conditioning was very good. The hotel is next to an interstate off ramp, but really was not noisy.
The internet was good, but Red Roof Inn places filters on it that limit where you can go and what you can do. The filters interfered with my work computer and I had extreme difficulty staying connected and doing my required work.
There are lots of restaurants nearby (Wendy’s, McDonalds, Subway, and Ponderosa) and relatively easy access to the interstates. There is traffic congestion in the evening that can make exiting the hotel difficult, but I could always get out within a couple of minutes. I felt safe in this area.
I paid $41.39 + 10% tax which I thought was a bargain. If you have business on the west side of Detroit or are visiting attractions in this part of the city, it is a great value. I was able to get to most of the Detroit and Ann Arbor area within 30 minutes from this location during the work week and weekend.

  • Stayed June 2011, travelled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
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Ask jjctraveler about Red Roof Inn Farmington Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, Kentucky
2 reviews
1 helpful vote 1 helpful vote
“Our Stay was Exceptional”
5 of 5 stars Reviewed 19 July 2011
1
person found this review helpful

We stayed at the inn on Saturday, July, 16th. The receptionist, Pat, who checked us in was professional and courteous. She made us feel welcomed. The receptionist who checked us out was equally equally personable. The staff reception was exceptional. Our room was equally special. Everything was clean and fresh. We would stay there again if we come to the area.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask chiefmissaukee about Red Roof Inn Farmington Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
1 review
2 helpful votes 2 helpful votes
“Excellent Service and Cleanliness”
4 of 5 stars Reviewed 18 July 2011
2
people found this review helpful

This is my first reveiw, but I have stayed at this Hotel several times in the past. The Manager and Staff have also displayed a professional manner. I have had no problem sending my friends to this location, and have never had a negative comment reference their stay. The guy who complained about having to get processed through the glass must not understand or does not care about the safety of an employee working alone late in the evening daylight or not. Criminals do not care about the time of day, and I'm sure the hotel must have a policy about when main doors are locked and customers are processed via the night bookin window.

  • Stayed July 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Shotdra13 about Red Roof Inn Farmington Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Red Roof Inn Farmington Hills

  • Farmington Hills Red Roof Inn
Address: 24300 Sinacola Court, Farmington Hills, MI 48335
Price range (per night):* INR2,744 - 3,585

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