hey all,

The rooms in here are very spacious. The design of room is simple yet very comfortable.
Enough furniture on the right places makes it more easy to go around.
Not to forget the gym and great coffe in lobby .

After reading some negative reviews we decided to gamble for the night and stay here and boy were we happy we made that decision. The motel was spotless complete with a full,also spotless kitchen! Our dog was welcomed for a reasonable fee which is unique for the area. The staff was both courteous and efficient. There have been some rather harsh and unfair reviews of this property. We are frequent travelers and will not hesitate to stay here again.

The Hotel Backs up to the Highway and the rooms are not sound proffed, so if you want to sleep in your Hotel room and you are on the back side of the building, it is not going to happen without Earplugs. The room was run down with laminate peeling off the cabinets, The wood laminate floor buckling and a not too clean bathroom. By the way I am a IHG Gold member and when I asked for a room on the front side, I was told that they could not confirm this.

My family and I traveled almost 400 miles and did not check in the hotel till about 2 am. We were all very tired and could not wait to get to bed.

The check in process went very smooth. I picked up my key from an overnight box and we headed for the room. This is were our adventure began!

We noticed a funny odor the deeper you walked into the hotel. Our room was on the second floor so we took the elevator. When we got off the elevator we were greeted by a HORRIBLE smell that only seemed to get worst. We had to cover our faces so we would not get sick! When we got to the room we put our belongings down and started getting ready for bed at least that's what I thought. I found hair (which was not mine) on each one of the pillows! The bed sheet looked like someone has slept in it. Half of it covered the mattress while the other half was almost off the mattress. The room also had a funny smell. We called the front desk to describe the situation and asked for new pillows. I have also complained about the smell in our room. The employee delivered the pillows very quickly. I was still very upset and disgusted about the whole situation and so we called the front desk to see if we could possibly be moved to a different room. The employee again responded very quickly. She came to our room with a key for a different room. When we got to the room things seemed fine, however I was still very upset and disgusted about the whole situation and started looking around the room. The bathroom seemed fairly clean however I found three pieces of hair on the kitchen floor. Again the hair was not mine. We decided to stay in the room (it was around 3 am or later at that time) and sleep on a sofa bed (2 people) and an arm chair (1 person).

Outraged by whole situation I called the Candlewood Suites guest relations shortly after they opened. They listened to my story and told me that they will have the manager of the hotel contact me. The manager called back very quickly and listened to my story. He apologized for the situation. After everything has happened I told him that I wanted to check out (we had a reservation for another night) and he said that we can do that without any extra fees. I also asked the manager if I will be charged for the night and told him that I don't think I should considering everything that we have experienced. He told me that he agrees with me but does not have the authority to reverse the charge. The manager told me to call on Monday when the other two managers will be in. My son was still sleeping (it was about 8am) so the manager was very nice and said that we can stay until check out time.

We were going to stay in the Detroit area for another day so after doing some quick hotel price check research we decided that it might be worth to give Candlewood another try considering the low price (we were traveling on a tight budget) and the great location. The manager showed us two rooms on the 4th floor which both appeared fine until I noticed hair on the sheets! At that point I was ready to check out. The check out went very smooth and was also told by the manager that he has called the other manager to talk about something and had also mentioned my situation to her and got an okay from her to reverse the charge for the night.