We stayed in this hotel for one night because we were attending a wedding. It has a very good location in East Lansing and you can walk everywhere. The bedroom was nice and so was the bathroom - at least on the day we arrived - But the following morning, the sink was full of a black stuff and it was flooded, the floors were flooded too, and who knows where this black stuff came from. I tried to find a housekeeper and didn't find one, but I noticed that they had a pumping machine in the room next door, so they must have been having the same problem. I had to go to the bathroom located next to the ballroom and was not able to take a shower. At least they charged us half the rate...

I've been a guest here several times for business. I return for several reasons: location near Michigan State University, location near shops and restaurants, convenient underground parking, and quality of accomodations. This last time, customer service (from the front desk to the restaurant), was particularly noteworthy. Everyone was friendly and welcoming. I stayed three nights and it felt like home after the first night. By the way, I called 24-hours ahead of my arrival to confirm the availability of the hotel shuttle. Because my flight into Lansing was going to arrive after the hotel shuttle stopped service for the night, the front desk arranged for a free cab ride from the airport. That's just another example of great customer service at this property. If busness brings me back next year, I'll again happily be a guest at the East Lansing Marriott at University Place! Thanks to all.

I spent a week at this hotel with a large group for a conference. Upon our arrival we were greeted by the concierge named Kia who was friendly and helpful. The rooms are clean and updated. The first morning of the conference the hotel had water bottles filled and ready for us to take as we left. The next morning, it was raining and the desk workers were offering umbrellas as we departed. I have never had such wonderful service in a hotel. I even left some clothing in a drawer and when I called to ask about it, I was told it would mailed to me at no expense. The staff at this hotel goes above and beyond if I am in East Lansing again this would be my hotel of choice.

The Marriott in East Lansing is a quality set up. My check in took all of 30 friendly seconds. The room was fantastic and large. the bed was really comfortable and the bathroom was spacious, impeccably clean and modern.

I used room service for breakfast, which was ok (they stuffed up the price on the docket, but this was correct before I had checked out). The fitness centre downstairs is one of the best I've come across on my many travels.

But what took the cake was when I went to check out and asked them to call a taxi for me to go to the airport.
"no problem, sir" they said,"we'll pay that for you"
!!!!
I'm sorry?

Yep. As their shuttle driver wasn't around they paid my taxi. Unbelievable and it certainly encouraged me towards becoming a Marriott convert. Full marks for service!