Stayed at the Hotel St. Regis a few months ago, and was honestly tempted to leave if it weren't for the fear of what may be found on the other side of the door when leaving. First room we were assigned to had a very strong smoke smell, and was dirty, second room was adjoining to the strangers next door - large gap under the door allowed their entire conversations to be heard, which were not something pleasant to awake to at 2am when they came barreling in yelling about the fight they were just in downstairs, and the action they were about to take on these people if they ran into them - the patrons are NOT the fault of the hotel, but should not have been able to hear every word of a conversation. Was advised of timely shuttle by reception, waited 40 minutes from time we were told it would be there, when being dropped off, told to find your own way back - also different that what was told to us at reception. Washroom had peeling counter, only 1 (of 4) light bulbs working, and the elevator would stop unexpectedly and abruptly. Bed was OK, but stains on sheets and comforter were not appealing. When being dropped off by a taxi in the eveing (11pm) told it would be best to go straight to your room, and he pointed toward the abundance of people in the lobby. Cab stayed and driver stood infront of car until the elevator door closed.
Overall, would never go back - when discussed concerns with the front desk, the response was "I hope you enjoy your stay next time," waited 20 minutes for vehicle from valet, note we were the only ones waiting. Would not return
- St Regis Detroit
- St Regis Hotel Detroit
