The hotel lobby is beautiful and represents the hotel in its glory days. The rest of the hotel and stay, however, left much to be desired. The service was horrible. Every person we spoke with at the desk had a "don't care-don't want to be here" attitude and none were very helpful. There was no heat in our room (1154). One out of six elevators worked and the doors closed so quickly I have bruises on my forearms from trying to catch it. The phonebooks are over 2 years old and the desk attendent acted inconvenienced when we asked for a new one. Our room was decent and the rate ($80) would have been fine had the service and climate-control been 100% better.
The club (City Club) was great, as always. It's a lot of fun if you enjoy the industrial-underground theme. I, personally, love it and am always thoroughly entertained. The drink specials are great and the atmosphere the same. The diner in the bottom corner of the hotel is very satisfactory as well. The service is great, very friendly, and the food was fantastic. The prices were very reasonable, too. They have the best nachos! :)
Overall, I wouldn't even refer my most annoying in-laws to this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC