I got in late Friday night and pushed do not disturb button. Woke up by maid the next day..apparently the button was broke. Tried making coffee and the coffee pot was inoperative. I called and the deficiencies were corrected but my stay was interrupted. There were other issues too. Would I stay there again? Most likely, however, I will be looking hard at the room.

January 28, 2012, our cheerleading group had our fourth bus trip to your casino. I have been part of each of these trips, and each time we have brought between 80 and 150 people to your casino. This is a task, in itself, since we are repeatedly faced with the question “Why are you going to Motor City?” and the statements, such as “There are better casinos in Detroit.” I have always defended your casino because we have always had such a great time there. However, this ended last night.
We arrived at the casino and had a good time, although the staff at the blue bar was not what we were accustomed to. We waited for our drinks, while the bartender was reconciling receipts. I have never waited 20 minutes for a drink at any bar! My husband got frustrated and left the bar because people were not being served. This isn’t my issue, though. I just thought I would mention it, since I was already sending an email.
I am frustrated and angered by the very last person I talked to, before I left your establishment. We were told our bus would pick us up at 8:45. When we got to the doors, we could see three busses, and none of them were ours, so we walked back up to the top of the stairs to wait for those busses to move. We waited for about five minutes, then walked back down to see if we could see any farther. We couldn’t, so my husband cracked the door to see if he could see farther. At this point, he was stopped by the security guard.
Now, I understand that the casino has policies, and I now know that one of these policies is that you can not reenter the casino once you have exited. I understand that. I also understand that the security guard can’t allow people to hold the door open. These things are not what upset me either. My issue arose with the way we were treated.
When my husband cracked the door to see if he could see farther, Max, the security guard stopped him and said “uh-uh.” Apparently, the words “Sir, you can’t do that” were too much for him to muster…but it didn’t stop there! We stepped back away from the door and the following abuse occurred:
My husband said “I was just trying to see if our bus was here.”
Max replied: “Where did the bus drop you off?”
My husband, who thought this was a legitimate question, not a condescending remark, answered: “Right here.”
Max replied: “So where do you think it will pick you up?”
My husband said: “Right here” and started to walk away, because it had suddenly become apparent that Max was not going to be helpful.
That still wasn’t enough!
As my husband was walking away, Max said to him: “Well, common sense would tell you that, if a bus dropped you off here, it has to come back to pick you up here.”
My husband, stopped and still tried to act like a civilized human being. He replied: “There are busses lined up all the way down the block. How am I supposed to know if mine is here?”
Max replied: “You can walk outside and take your chances, or wait here until it pulls up to the door for you.”
We walked away from the door, and from Max, because I was nearly in tears from the way we were treated. I stood at the top of the stairs until our coach, and trip organizer, came and told us that our bus was at the very front of the line. Had I listened to Max, and waited for my bus to pull up to the door, it would have left without us. Only one bus can fit in front of the door. When there are, at least, six busses leaving at the same time, they are not going to keep driving around to make sure each one has a chance to be in front of the door. That is a ridiculous expectation!
I also want to point out that, if the situation were reversed, and my husband was treating Max the way that he was treating us, we would have been kicked out of the casino. He would have said that my husband was being belligerent. However, since my husband continually tried to be respectful to a man who was showing us zero respect, we continued to receive this treatment.
As I said, I have been a part of four bus trips to your casino. With Max being my last image of your establishment, this one was my last. I am done defending your casino. I am done convincing people that they will have a good time. I am done with Motor City Casino.
After this season, my daughter will be moving on to a bigger cheerleading team. You can trust that I will make sure that her new team never holds a bus trip to Motor City Casino, either. I have never been treated with such disrespect in my entire life! I now understand why we have such a difficult time convincing people to come with us to your casino…and I am now one of those people who won’t be back.

I've stayed there several times, in a standard room to a suite- I have never been disappointed ...Besides that, the buffet is really among the best out of all the Detroit casino properties...I find the staff friendly and helpful - and I think the decor and appointments in the rooms to be very nice and top-notch...after spending 15 years inspecting hotels I have seen my fair share of places and I do think the rooms here are NICE! Besides, the casino has always been good to me, too! But, all in all, between the rooms and the buffet I am a happy camper there...I just wish they didn't charge to go down to the spa area- even as a guest you have to pay around 25.00 to use the spa... I have an entire folder of photo's in my facebook album that the hotel even used last year in their website! You can view the photo's here --------->>>> http://www.facebook.com/media/set/?set=a.1958969448276.2106540.1063976172&type=3&l=70e3cf58ce

REASON FOR MY STAY: Anniversary
CHECK IN: the check in went very smoothly, and I have to say that I was very impressed with the security of this hotel.
ROOM: the room were big, nice clean and comfortable. The bathrooms were great. They had everything that I wanted- they were big and very clean. The lavatory had its separate space. The safe was acting up, so we called down stairs for someone to look at it- the service up was a bit slow however the gentleman did come and fix our safe. The linens were very soft and clean. And the lights were activated by movement. The hotel portion of this hotel is very clean and open. The line for the elevators is never too long and the security is very nice. My boyfriend and I had a very pleasant anniversary in the hotel.
The casino was a bit musty. There were soo many people plus the smoke, I just think it was too much.