We stayed at the MGM Grand in December,2011 as a quick holiday getaway and to see a college hockey game at the Joe. We had stayed here before with excellent results, and were looking forward to the same on this trip. The MGM didn't disappoint. We booked the Grand Player package, which knocks the somewhat high cost of a room down to being comparable with the other hotels in downtown Detroit and really is a great deal if you plan on gambling a bit while you're in town.
Check-in was quick and efficient and the clerk at the front desk was incredibly friendly and helpful as she set up our room and package details. The room itself was just as we had remembered -- modern, luxurious, and very, very clean. The TV in the bathroom mirror and walk-in rain shower are some of my favorite details. Since we were on a high floor, we had a great view of Detroit, Canada, and the Ambassador Bridge. The bed was very comfortable and the pillows are some of the best hotel pillows that I've encountered.
The Casino was still a good time, although a bit louder and more smoke-filled than we had remembered. I was also disappointed to see that there was a surcharge for the "dollar blackjack" that the MGM had been advertising.
We had breakfast at Pallete, which is the on-site buffet and was included in our package. The amount and variety of food was excellent and the quality was outstanding. The made-to-order omelets were particularly delicious. We also visited the food court for a late night snack after the game. Despite the late hour, the food was hot, fresh, and well-prepared.
The staff are exceedingly well-trained and go out of their way at every turn to make sure that you feel welcome, your needs are being met, and that you are happy with your stay. While I'm sure part of this is intended to keep you in the casino, it does make for a very enjoyable time in the hotel.
My only complaint happened upon check-out. The valet parking was unable to find my car for about half an hour. Apparently they never tagged the vehicle when I parked it the night before and had to send people throughout the garage to find it. The valet staff were very friendly and helpful during this time and kept offering us something to drink while we waited. Fortunately, we didn't have anywhere to be and were able to laugh at the incident.
Despite the car incident, we had a great time at the MGM and are looking forward to our next stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC