We stayed at this hotel for two nights in the middle of the week while attending the NAIAS (Auto Show). The location was only a short 5 minute walk to the Cobo Hall. We were able to secure a good rate from an online booking site which also included breakfast. While only a serve yourself, the breakfast was very good and varied. Free is good but free and great is even better. The other standout on the trip was the service; everyone from the front-desk to housekeeping was extremely polite and courteous but the prize went to the Parking attendant Eddie, who retrieved our car from the garage only minutes after parking it because we had forgotten some important documents. Even though he was busy he took the time to answer our questions and also gave us some helpful tips on where to go and eat, etc. More and more hotels have to understand that a well trained staff is as important as a multi-million dollar upgrade. I think this hotel gets it. My only disappointment was the lack of a hot tub at the pool but considering the rate paid, the overall experience was excellent value.

The hotel location was great for events we were attending at Ford Field and Cobo Hall. The people mover station is only 1 block away. The hotel was older but everything was nice in our room. I thought the breakfast was a little better than average. One problem was no ice. We tried the ice machines on 4 or 5 floors and none of them worked. The front desk said the ice machines on the upper floors worked so I tried the ice machines on the upper floors but they did not work either. The other problem was the noise. Around 2 to 3 am it sounded like one big party in the hall with lots of yelling and screaming. I would not return to this hotel.

Stayed at this hotel December 31, 2011. I had reservations for Friday, December 30th 2011, and Saturday December 31st, 2011. Unfourtnatley we couldn't make it Friday night, so I called Thursday afternoon to cancel our Friday night reservation but still wanted Saturday nights. When we went to checked in around 3:30pm, we were told there was no reservation for us. The staff at the front desk were so rude, they wrote down their 1-800 reservation line on a piece of paper and told us to call them. After speaking to them, whoever I talked to Thursday afternoon canceled both of our reservations. I had confirmation numbers and all. The staff at the front desk told us to stand around, and hopefully someone would cancel. For guests coming out of town, this was the worst, unprofessional experience ever! We waited 2.5 hours in the lobby, and someone eventually canceled. Our original rate for the room was $187.00, they told us they couldn't give us our old rate, we had to go with the current rate of $271.00 and on top of that we still had to pay $20.00 for valet. (Only parking option). The next morning, I asked for a recipet and the lady hassled me about it. When I recieved my recipet I was charged $361.00...$90.00 over what I was suppose to be charged. The front desk refused to help me and insisted I call the 1-800 number again. After getting off the phone with them, they refuned me the $90.00. I would never stay at this hotel again. Rates are consinatley changing and no one is on the same page, expecially the reservation line!

The Hotel was very clean, staff very nice and in a close enough location close to Comerica Park and Ford Field. Even though I had asked for a handicap accessible room my wheelchair could not fit through the bathroom door. Since I can take a few steps holding on to something it was o.k. but I wouldn't want to stay more then overnight.

The valet parking was nice it was an extra $20.00 parking fee but you could take it in and out for no extra charge. When we went to the Lion's game we were able to keep it right with the hotel for an extra $10.00 well worth it because parking at the field was $40.00.