i booked 2 nights here in a non-smoking room on the recommendation of someone. i was travelling on business and since this is like a very short distance away from the detroit-windsor tunnel, and i didnt want to waste time at night, i made reservations over the phone.
horrible! the lobby is pathetic, a room about 15x15 feet, with threadbare floors and sofas that are worn to the bone! this room also functions as their continental breakfast area, with no tables or chairs and some measly cold mini danish and mini bagels laid out on a 4' table! the owner behind the reception counter keeps a watchful eye in case you eat too much.
we were allotted a room with 2 beds but the carpet was worn, the sink in the bathroom was cracked and stood on 4 wobbly steel legs which were crooked and the whole thing looked as if it was to going to crash any minute. the worst part? the room smelled to high heaven of a mixture of cigarette and marijuana smoke.. it was so bad that we felt stifled and suffocated. although clean, everything was so ancient and used that we felt that as if we had stumbled into a wayside inn from a hundred years ago. the pillows were the worst i have ever seen in 30 years of travelling. they were like an inch thick, so flattened with use and useless as any form of support.
when we protested and insisted to leave, they showed us 2 rooms on the upper floor. a bit better than the previous one, but still smelling strongly of smoke. the lamps didnt work as their switches are loose and maybe about 20-25 years old. some had broken bulbs inside, not replaced as yet. since this is a motel, the rooms are open to the outside along an open balcony and with the snow and ice was very slippery. there are no security cameras or guards and at night only one person is on duty for the entire building at the reception. since it was almost midnight, we decided to remain but didnt change and went to sleep fully clothed, afraid of bed bugs.
in the morning, we hastily packed, had their crappy breakfast and moved post haste to a quality inn a bit north for 30% less price, with a hot breakfast, gym and business centre.
the owner was contrite about the smoke and charged us for 1 night only, but his problem is not the staff, but the age and extremely poor maintenance of the hotel. this building must be atleast 60 years old, not renovated at all and thus attracting drug addicts, drunkards and filthy rowdy guests.
i would never in a thousand years recommend this place to anyone!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC