A few friends and I had booked this hotel through priceline, based on its great customer reviews, and I need to let everyone know how great a staff this hotel has. We had booked our stay about 5 days in advance, and while we were on our way from Chicago to Coldwater, we called up the hotel to be sure that we still had our booking. Unfortunately, priceline had never sent the confirmation to the hotel, so when we called, Dwayne/Dwight, did not have our booked room. They were infact out of the rooms that we had booked. Dwayne/Dwight was extremely helpful, even going as far as telling us a quicker route to the hotel than the one we were taking with our GPS. He ended up setting us up in a really nice room at the hotel, and had a great conversation with us. Every morning when we were leaving he would greet us from the desk and told us to have fun. When we would come back at night, he would greet us again and asked how the day went. There was another girl who would work during the daytime, and she was extremely nice as well, but I sadly forgot her name! Our rooms where very quaint, and when we left for the day on saturday, when we came back the maids had made the beds, and actually, arranged my one friends pillow and stuffed dog very nicely on the bed. I will definately be staying at this hotel again in the future. As an added plus, the Little River Railroad runs directly behind the hotel!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 December 2011
Thank you for your kind words. I have shared your comments with Dwain and Brianna. These two, as with the rest of our staff, take their jobs and your comfort seriously. We take pride in going out of our way to provide the best service possible, and I’m glad we were able to make your stay an enjoyable one, despite the mix-up with the reservations. We look forward to having you and your friends with us again on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC