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Holiday Inn Big Rapids – reviews, photos

3.0 of 5
1005 Perry St., Big Rapids, MI 49307
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Holiday Inn Big Rapids
Holiday Inn Big Rapids
Holiday Inn Big Rapids
Holiday Inn Big Rapids
Holiday Inn Big Rapids
Holiday Inn Big Rapids
Ranked #2 of 4 hotels in Big Rapids
3.5 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    5
    7
    3
    2
    4
Date Rating
Kalamazoo, Michigan, United States
1 review
1 helpful vote 1 helpful vote
“Do not stay here”
1 of 5 stars Reviewed 22 January 2012

I will never stay here again and I will be contacting the corporate office this holiday day inn gives the name a very bad name. Not only did i have to hear dogs barking all night I keep getting harresed by the staff. I was told I was going to get kicked out when it was the people next door to us having the party with music so loud. I just wanted to sleep but that's not something that was going to happen there. The staff is rude and very disrespectfully. Do not stay there.unless you want to be treated rudeo and they double charged my card and now I have to wait for my refund. Not a good experience at all.

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  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smyrna, Tennessee
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“A winning staff of friendly folks”
5 of 5 stars Reviewed 22 December 2011

Work at a local facility kept me in the hotel for over a mmonth. The folks were very friendly, attentive and respnsive, even adjusted the housekeeping schedule to accomodate my having to sleep days during part of the visit. When my wife came to visit me, they were very attentive to her, as well. The entire staff from desk to maintenance to housekeeping were just wonderful. A long stay can be tedious sometimes, but the good folks at this Holiday Inn made it a great stay!

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ControlsGuy about Holiday Inn Big Rapids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
18 reviews 18 reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
“December 2011”
4 of 5 stars Reviewed 11 December 2011

I stayed here with my son for a hockey tournament. It is conveniently located to Ferris University and to shopping. The Bennigans served a breakfast buffet but the hash browns were greasy. The waitress was nice enough to have the cook make me some new ones! You can also get 10% discount at that Bennigans at the front desk if you're a priority club member. Please note that you can keep going back for those coupons as often as you want! The room was clean, but slightly run down. The beds were comfortable and the amenities were fine. You do have to ask the front desk for hair conditioner if you want it.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mihockeymom15 about Holiday Inn Big Rapids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice hotel.. But...”
4 of 5 stars Reviewed 24 July 2011

I recenty stayed at this holiday inn 7/22-7/23 for my birthday getaway.. I wanted a jacuzzi room which they had so we went for it.. Heres the pros:
1. Very comfertable bed
2. Even more comfertable pillows
3. Clean room
4. Great location

Cons:
1.No vending machine to be found and front desk was always busy so we left to get snakcs..
2. Jacuzzi tub was in bathroom.. Jets sit about 3 inches from bottom of tub.. Ur lucky to get them to spay half way up your back..
3. No ventalation fan.. :(
4. Got woke up by housekeeping knocking at 8:45am.. There was no do not disturb..
5. For bennigans being an inhotel restrouant.. You think the hours woulda been somewhere..

All around it was an older but pretty nice holiday inn.. Im not sure id stay there again.. I like sleepin in on vacation..

  • Stayed July 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Themfirst185 about Holiday Inn Big Rapids
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AmandaLC, Manager at Holiday Inn Big Rapids, responded to this review
31 August 2011
Thank you for the feedback. We are particularly distressed by someone knocking on your door at 8:30 in the morning. Usually it would be noontime before we would normally inquire as to a convenient time to have our housekeeping staff service your guest room. Our apologies for that happening. We have reiterated our policy to the housekeeping department.

I am sorry you missed it, but there is a snack machine conveniently located off the lobby in our game room adjacent to the fitness facility. The operating hours for our restaurant are posted immediately outside the restaurants main entrance and in our guest directory of information, located in each guest room.

All of our guest bathrooms are vented – there is no on/off switch – they are always on, part of a central system throughout the hotel, designed to vent the bathrooms 24 hours per day vs just when one turns on a switch. This is a far better system than individual room controls for venting.

Thanks for your feedback we hope we can win you back
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Muskegon, Michigan
1 review
3 helpful votes 3 helpful votes
“Front desk staff is friendly but rooms could be cleaner”
3 of 5 stars Reviewed 28 May 2011
3
people found this review helpful

Sarah at the front desk was very helpful. Having the Bennigans attached to the hotel was a perk. The only down side of my stay was the housekeepers. Housekeeping is very loud in the morning. They talk to each other even when they arent next to each other(as in a few rooms apart so then they yell to hear each other)The room wasnt very clean. I didn't complain because I had recieved a free upgrade. The room had spilled pop behind the night stand that housekeeping missed. Also the lamp shade had seen better days. The furniture had some wear and tear. These are all things housekeeping should have cleaned and or informed management about in order to fix the issues. I have enclosed photos so management can work on these issues.

  • Stayed May 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Muskegon_Traveler about Holiday Inn Big Rapids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmandaLC, Manager at Holiday Inn Big Rapids, responded to this review
5 June 2011
Thank you for your comments on your most recent stay at the Holiday Inn in Big Rapids. We appreciate all guest feedback, good or in areas that require additional training. We take pride in having high cleanliness scores within the Holiday Inn Brand, and in your stay, we did not exceed your expectations nor achieve our standards. We have shared your comments with our Executive Housekeeper and staff to ensure that rooms are properly inspected before they are ready for our overnight guests. We hope that you will consider us again the next time you are visiting the Big Rapids area. We appreciate your business.
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Additional Information about Holiday Inn Big Rapids

  • Big Rapids Holiday Inn
Address: 1005 Perry St., Big Rapids, MI 49307
Price range (per night):* INR7,158 - 8,947

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