We stayed one night and had booked through Expedia, so we were unable to cancel at the last minute. Our room was dirty, there was used soap in the tub, no towels, and only one pillow. The desk clerk was a nice young man who was very apologetic. He advised we would be able to watch fireworks from our balcony. When we opened the door to the balcony, there were spiders everywhere. We closed the door and watched through the glass. Next morning in better lighting, we saw cobwebs between the furniture and under the air conditioning unit (which did not work). He did offer a discount when we checked out, but that turned into a nightmare with my credit card when the manager would not allow the credit to be taken off my card. Eventually, Capital One settled this in our favor.

Stayed here during the month of July and it's the most awful place I have ever been in! They advertised free "high speed wireless internet" which wasn't working at all. The bed was broken. The room and the bathroom were extremely dirty! Blood stains on the patio door. Carpets hadn't been vacuumed in ages! The owner who worked the front desk was rude from the start. We left after he refused to change our room and wouldn't offer a refund either.
After I got my credit card statement, I saw that I was charged twice for the room. I called and was told that it will be taken care of. It's been over a month and still haven't gotten my money back. Stay away from this hellhole by all means!

I needed a hotel room on very short notice. I realized that every hotel room in Bay City was booked due to the Tall Ships Celebration in town. Against my better judgment, I booked this hotel room. I knew not to expect much due to this place’s reputation and I know you get what you pay for. I figured it was only for a night and all I needed the room for was to shower and about 6 hours of sleep, so what is the worse that could happen. On top of everything being dirty, the owner over charged my credit card.

I checked out early and thought everything was OK, then noticed the extra charges 2 days later. I have called several times to speak with him and he never called me back. I finally got a hold of him and faxed him the info showing the extra charges. He said he would fix it. 2 WEEK LATER HE STILL REFUSES TO FIX IT! I’ve called back and he answers the phone and lies and says that he is not there; he even hung up on me. I can not believe this could happen with a national chain hotel. I’ve contacted the national office and they promised me a resolution. I have contacted the BBB! Please do not fall victim to this place.---JM

the pool was not opened when it was advertised. that was very disappointing and then the internet was only in lobby. never did use it. Room was pretty clean, needs a lot of maintenance work. it was a workout to get the patio door to slide.had to keep reminging myself that it was cheap and i have been in worse places.